mc011 restriction

[faraj07022021]

Hello, I have been selling on eBay for about a year now. I have been growing slowly over the months selling electronics, Health & beauty products and tools. I noticed this past week I have had 0 sales and I thought it was just slow. I checked my messages today and seen that I  received an mc011 restriction and all my listings have been removed. All they are asking for are invoices showing where I purchased the items from. I have invoices for all of my products since I source everything I sell from a liquidation services. But I don't understand how to go about sending everything and what is acceptable and what is not. I have read horror stories of other people being denied because the invoices were insufficient for some reason. Would a spread sheet type of invoice be sufficient?

[mam98031]

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@monica-sells wrote:

"...Here is a photo of the invoice..."

That is not an invoice....

it is a shipping memorandum...

the online screenshot you show is more like an invoice

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I agree.  It does not appear that the OP got a real invoice.  But the info they have does tie together.  The first pic has the logo and all the stuff that helps it to look legit, along with a tracking number and an order number.

The 2nd one is more like and invoice but does not reference the order number which would have been better, but I don't see it on there.  It does however give the amounts which are important.

The 3rd pic does have the order number on it and the total of that manifest should match up with the 2nd pic which would further help to tie the three documents together.

Just my observations.

[faraj07022021]

The 2nd photo is just page 2 of the invoice. It is just a continuation of the first page. As for the manifest it just has the order number at the top. I am going to put all pages in a lockable pdf file and send it. I hope that the person who looks at my file can put everything together and not just see a bunch of numbers and deny me.

[faraj07022021]

Just the order number.

[monica-sells]

Just trying to help again....

"Something" has to tie these together.....

Does the manifest "Total" the items that are shown on Pic #1 (1,232 Units)

If THAT number is on that manifest...that might help tie it together......

The 'key' number is that HMD 37990 to appear on ANY payment remittance advice.

You need to think "simplicity" (like presenting to an individual that is following a designated script)

to point out the obvious in a not so obvious scenario

[mam98031]

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@faraj07022021 wrote:

Just the order number.

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I agree.  There however does not appear to be an invoice number.

[mam98031]

The Order Number ties them together.

[stainlessenginecovers]

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@faraj07022021 wrote:

About 90% of the items I sell are new & sealed. I buy from a liquidator that sells very good products. Do you think if I combined the invoices and spread sheets into a pdf file would that be sufficient?

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Sorry; you are buying from something other than a legit "liquidator". Home Depot doesn't 'liquidate' almost anything. If a model is replaced, the vendor gives them credit to 'destroy' or they put it on clearance. 

I worked there for years as a 'vendor rep' which included Husky/Ryobi and I know how items are treated. 

Looking at just random 2 of the items on your manifest, the items are both ACTIVE and EXCLUSIVE to HD, and not EVER sent to a 'liquidator'. Simply check these 2 items at random on HD website and they are available at both their stores and 'shipped' from their DC:

Husky 3/8" Electronic Torque

Ryobi 7 inch 4.8 Amp Tile Saw

Both model numbers shown on your 'manifest' are the same models still 'Active' and 'Exclusive' to HD. 

[faraj07022021]

That's all im getting is an order number. Hopefully its sufficient and the person reviewing this will see that everything ties in.

[mam98031]

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@faraj07022021 wrote:

That's all im getting is an order number. Hopefully its sufficient and the person reviewing this will see that everything ties in.

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I think putting them in order on a MS word document or PDF will help them to tie them together.  I might suggest putting a heading on the page to explain how they each tie together because of the Order number.  Together this is how your vendor invoices.

I hope everything works out for you.

[faraj07022021]

Im trying to upload the pdf's but now its saying files are too large

[mam98031]

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@faraj07022021 wrote:

Im trying to upload the pdf's but now its saying files are too large

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Trim it a little without affecting the information.  Meaning any pics that aren't important or data.  It is likely that worksheet is really big.  Just do what you can and try again.

[faraj07022021]

Yes, I split the big files into 2 and labeled them part 1 & part2. I explained to them what each invoice is. Hopefully that doesn't confuse them even more. Ive gone ahead and sent everything in. Hopefully this work and I am not denied. 

[mam98031]

I hope you will let us know how it turns out for you.

[buraaqs_hub]

I ran into the same issue with bstock. Legit eBay spin off but apparently eBay doesn't recognize their invoices/information.

[ebooksdiva]

@buraaqs_hub 

Old thread from March 2023.