mam98031 • Volunteer Community Member • Buyer/Seller since 1999
It is called the Service Metrics or the Seller Dashboard. Neither of which is controlled or ran by an AI.
The Seller Dashboard tracks the Defects you get on your listings. I always encourage sellers to review it at a minimum of weekly.
Then there is the Service Metrics, again you should be reviewing this on a regular bases so you can be PROACTIVE instead of REACTIVE.
This is a YOU problem, NOT an Ebay problem. You didn't adhere to some policies and created some Defects for yourself on your Seller Dashboard OR dings in your Service Metrics.
Ebay isn't going to remove these just because you don't like it. If you were regularly looking at your stats, you likely might have been able to head something off. But you decided not to do that.
Ebay evals sellers on the 20th of EVERY month for the period ending the previous month and effective the 1st of the following month.
So on July 20th you will be eval'd on the period ending June 30. Whatever the eval turns up will be effective on August 1st. for you.
So you are of the opinion because I don't agree with or like the Service Metrics, someone can't breach the rules for the policy? That simply doesn't make sense. The two are simply not the same.
Because I don't like the policy does NOT mean I don't have to adhere to it !!! The same applies to ALL other sellers. To ignore it or not acknowledge it is simply trouble waiting to happen.
In reviewing your linked account, let me start off by saying I don't see any negative or neutral feedback left. Your store looks to have a lot of content available still. Unless its a different account.
I'm guessing here, that your shipments of items might not be tracked? Since you are selling cards, are you using tracking with every sale? That alone can trigger issues with eBay as they want to see shipments, tracking numbers, etc a lot more these days then they used to.
Just trying to understand what you are being flagged as failing. What part of the metrics are you doing badly in? It should show this information here:
https://sellerstandards.ebay.com/dashboard?region=US
As you can see, I had a single shipment that I had shipped one day late (I was admitted to a hospital that day for an emergency and wasn't able to ship till the following Monday)
In your case, what section here shows you have issues?
The ones that can affect you the most are:
- Cases closed without seller resolution. This is the worst thing you can do. Don't let eBay step in and resolve them for you.
- Out of stock cancellations.
- Late shipments.
- Too many returns.
@properthreadz wrote:“This is a YOU problem, NOT an Ebay problem. You didn't adhere to some policies and created some Defects for yourself on your Seller Dashboard OR dings in your Service Metrics.
Ebay isn't going to remove these just because you don't like it. If you were regularly looking at your stats, you likely might have been able to head something off. But you decided not to do that.”
This right here is what I’m referencing saying that this individual is the only problem when the reality of it is people open the wrong labeled cases from time to time and no matter what Ebay refuses to change these cases to the correct reasoning that doesn’t count under INADS in regards to service metrics. I disagree and do believe this is partially an Ebay problem being that buyers abuse the system which hurts the sellers in the end.
You certainly like to spin what I have actually said. I never said any one person / member is the only problem. Those are your words, not mine.
IDK why you feel compelled to argue about this with me. I don't like the policy and I don't support the policy, but I do adhere to it because that is part of what I agreed to in the User Agreement so I can sell on the site and so did you.
It is. I know it is hard to accept, but if you are experiencing problems with the Service Metrics, then it is because too may cases have been filed against you. Again, I don't like it, but we are all required to adhere to the policy.
You clearly missed what I highlighted in my other post as I NEVER said that.
You and I are not going to get anywhere on this subject that is helpful to you sadly. We have no way of helping you with this issue. I do however wish you the best.
The best way to work out of the penalty phase is to have more transactions so you can dilute the numbers. Run a sale, send offers, find something you can sell inexpensively that others may like, etc. I know much easier said than done, but it is the path forward and out of this mess.
