item sold

[inc_sales]

greetings ebay group i have a question about an item i recently sold here. the item got sold after the buyer messaged me asking if i can lower the price for him and suggested a price which i agreed to, then before paying for the item he proceeded to ask me if if it was a used item bc it showed scratches on a chain piece, I then asked him if he read the description bc i mentioned it there along with a zoomed in picture of the damaged/scratch part.  so he proceeded to purchase the item, i shipped the item the next day, 7 days had passed and he was messaging me asking about the item, he's been breathing on my neck since then, wanting to open up a case if usps does not show any new updates on their page. The item finally arrived today and now he is saying the item is not in the condition that i described it to be that he'll be opening up a case on ebay or to send him a refund or to settle on $25.00 refund and he keeps the item (25.00 is prettyy much half of what he payed to ebay out of that i got 27 bucks after shipping and ebay fees. my question is what proceeds ? whats the best route to take this ? at this point i believe he had buyers remorse and thats the reason he came up with all these complaints. Apologies for the long read but needed to share the back story. TIA

[kensgiftshop]

If it was new, like listed, it shouldn't have been scratched up like that.

[gurlcat]

Just politely tell him to return the item for a full refund.  Then you can relist it and sell it to someone better. 

[titipeo]

He wants a discount on it. Politely tell that if not happy with purchase please return for a full refund. 

[soh.maryl]

Have you ever read eBay's Money Back Guarantee for buyers?  

[lakefor94]

"Sorry to hear you are not pleased with the purchase.  Please return for refund."

[12345jamesstamps]

I am looking at the piece...I guess it is old but never removed from cardboard.

Basically, the chain piece has paint worn from probably being clinging near on or other metal.

It's a tool pouch which will get wear and worn rather quick from being used.

It's a return in my opinion and I bet buyer won't return it.

Buyers are lazy and it is for a use which I bet the buyer is already using it...LOL

I have a return due tomorrow from May 14th...LOL...no tracking and no item returned...due date for return is June 5th...so I am guessing my funds on hold for my item will be released on the 6th.

It's kinda a 'truth or dare' game as to what the buyer is wondering what you do.