item not delivered

[lynnies-fondant-models]

Hi, I purchased a postage label and included £1 insurance. The item was posted on 7th December 1st class but the buyer hasnt received it, I'm not sure what to do next, any advise would be appreciated, thanks.

[luckythewinner]

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@lynnies-fondant-models wrote:

Hi, I purchased a postage label and included £1 insurance. The item was posted on 7th December 1st class but the buyer hasnt received it, I'm not sure what to do next, any advise would be appreciated, thanks.

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That depends upon how you were notified that them had not been received and whether you have delivery confirmation or not. 

Did your buyer message you, or file a dispute? 

Is there delivery confirmation from the postal service, or not?  

[pburn]

Since it appears you list and sell on ebay.co.uk, you may want to post your problem on that platform's discussion boards for the best answers.

https://community.ebay.co.uk/t5/Discussion/ct-p/13

[reallynicestamps]

The Royal Mail has been having labour difficulties and staff have been staging announced walkouts since December.

In terms of eBay, what dates  was the buyer given as a delivery window?

If the window has closed, the buyer can open a Not Received claim. Don't encourage him to do that, but if he does, your best path would be to refund promptly.

When tracking does show delivery, you can send a polite note and invoice for the item he now has. Some sellers will reduce the cost by the value of the shipping charge. It works as often as not.