how to get through to eBay customer service

[skabetti123]

how to call customer service or have them call me without the nonsense

[mam98031 · Accepted solution]

I'm not sure what "nonsense" you are referring to.  Getting CS is not that difficult on the site.

On each Ebay page there is a link to contact Customer Service at the top of the page and again at the bottom of the page.

I would suggest that you contact Ebay for Business on Facebook, Instagram or Twitter for the better trained CSRs.

Here are your options for contacting Ebay Customer Service. Please be aware that for social media CS, you send them a Private Message and briefly explain what your problem or issue is. Feel free to leave your Name, address, phone number and/or your email address in this message. It is private and secure and it may help to speed up the response for you.

https://twitter.com/askebay

https://www.facebook.com/ebay

https://www.instagram.com/ebayforsellers/

Your options will be on the left. If you use the link below you can only get to the Automated Assistant or Chat box type AGENT in the box and hit enter. You will then get more options. Not all options are available 24/7. It will depend on staffing available. So sometimes you can request a call back and sometimes you can't. Sometimes you have the Chat option available and other times it won't me. If it is important to you to use one of those options, just try back later.

If you use a cell phone or other mobile device, you may need to turn off your Spam filter so that Ebay can call you.

If you are a seller outside of the US or Canada, you will need to use the Chat Option.

https://www.ebay.com/help/eua?id=5275&mkevt=1&mkpid

https://www.ebay.com/help/home

[ebooksdiva]

There isn't a phone number that you can call. Not exactly sure what nonsense you speak of. 

If you need to get customer service you need to click Help and Contact and scroll to the bottom of the page to click Contact Us.

Since I don't know if you are a buyer or a seller here is the Contact us for buyers if you want to speak to an agent type agent in the chat and ask for a callback. Make sure your phone is nearby and call block is turned off. 

[skabetti123]

The nonsense is going through many selections and not one offers a call back.  

[mam98031]

---

@skabetti123 wrote:

The nonsense is going through many selections and not one offers a call back.  

---

I get the ability to request a call back using the second to the bottom link on my other post.

https://www.ebay.com/help/eua?id=5275&mkevt=1&mkpid

You can also ask your question or questions here if you want to give us the details.

[theteamsetguy]

@skabetti123 ,

It might be quicker to pos your issue here. There are many very experienced sellers on these boards that are more than happy to help. There isn't very many issues these sellers haven't seen.

Let me take a stab at your issue.

1. Funds on hold

2. Buyer claims item not as described.

3. Item showed delivered but buyer hasn't received.

4. Want to increase selling limit.

5. Ebay requested copies of receipts and invoices.

6. Buyer didn't pay.

7. Negative feedback removal.

8. Fees on sales tax and shipping.  

9. Scamming buyer

Bot 8675309