how do i contact a person at ebay ?

[carlton007]

a dispute was opened by my buyer and he returned an item that was different than the one he purchased. How can I talk to someone at ebay?

[inhawaii]

Facebook is usually the best way to contact ebay.

But in your situation, there is no need to contact ebay.

Your word against the buyer. 

Ebay will always side with the buyer.

I would just refund the buyer and be done with it.

[heckofagame · Accepted solution]

Be sure to report the buyer and also block the buyer. 

[ckimodog]

@carlton007 

You may be better served by reaching out on social media via FB:

https://www.facebook.com/eBay/

These US CS agents who are employed by eBay and been known to be very helpful.  Many positive posts on this forum concerning a positive outcome.  Reach out to them today and let them know your issue. 

Good luck to you!

[wastingtime101]

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@carlton007 wrote:

a dispute was opened by my buyer and he returned an item that was different than the one he purchased. How can I talk to someone at ebay?

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With your "no returns" policy you don't have any seller protections. This is for the $10 hats? Report the buyer, add them to your blocked list, refund through the return, then move on.