how do I show proof of shipment for a paypal chargeback with eBay International Standard delivery?

[usgamecollector]

I shipped an item using international standard delivery.

The tracking number starts with ESUS and is only trackable on eBay. It is similar to ebay global shipping, but not exactly the same.

The buyer did an unauthorized chargeback on paypal which just requires proof of shipment to be covered. How do I show paypal the proof of shipment with an ebay label?

There is no option to reprint the label, and no way to show paypal the tracking that is only available on eBay.

[frodobagginskennedy]

Good question.  Will be following.

[wesk_36 · Accepted solution]

"Respond to the PayPal claim and advise that the item was shipped using a new delivery option with eBay which does not show up on the standard shipping sites.

Include the ESUS tracking number and either of the following links which PayPal can use to track the shipment - trackmyshipment.com or webtrack.dhlglobalmail.com."

https://www.ebay.com/help/selling/shipping-items/setting-shipping-options/eBay-Send-International-St...

[jaja_2942]

Submit pieces of paper, prefaced with PayPal's User Agreement, which says:

Proof of shipment
Online or physical documentation from a shipping company that includes:

1. Date of shipment
2. An address for the recipient that matches the shipping address on the Transaction Details page
3. An address for the recipient showing at least the
city/state
-or-
city/country
-or-
zip/postal code.