Selling

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Resolved! Buyer having problems using credit card

I recently accepted an offer from a buyer and after sending invoice and an email, finally ended up filing an unpaid item claim, which was then closed. Relisted item, and then a few days later the same buyer made higher offer just short of asking pric...

Selling Motorcycle US to Germany

I sold my motorcycle to a member in Germany. He's been a member for 10 years and has 400 positive reviews. He wants to pay for the bike through paypal (2800) and have a shipper pick it up. I'd specified local pickup only. Anything I should be aware o...

Does having a 30-day return policy reduce the chance of getting a fake INAD?

Does having a 30-day return policy reduce the chance of getting a fake INAD? The logic being if a buyer has buyer's remorse and the seller doesn't accept returns, then a fake INAD is the only way the buyer can return the item.I have had 30-day return...

Buyer claiming he made 11 bids by accident

An auction for my item has just finished (#402442732334). The winner, who sent 11 bids(!) during the auction, earlier today sent me this message: "I’m sorry but my son did this. He’s 8 and autistic". He has not sent any messages since. There were no ...

Buyer claims item smells like smoke and broken?

I recently sold a mug and shipped out the item. I just received a message from the buyer claiming the item "arrived broken and wreaking of smoke. It aggravated my asthma and I had to immediately throw it away. Very disappointing." No one in my home s...

Buyer claims they never got their package

I have a buyer that claims they never got their package. It was insured. The tracking says delivered to agent for final delivery. I contacted USPS and opened a case. They called me and stated that the address it was delivered to was in fact delivered...

Resolved! Buyer wants a full refund because he wore it his first time and it got ripped off

Hello, Can you please help me how to proceed? I sold a soccer cleats with a tag brand new condition. My listing indicates "no refund/return is accepted". Now he sent me a message saying he wants a full refund because it got ripped off from his first ...

Tracking updates

Why is Tracking still not up to date, even though the product has already been delivered to the consumer?

Promote

how to ebay item promote?

Prevent Buyer Renting Item

What are the tools and techniques to prevent a buyer from renting your item? It appears ebay generously allows buyers to use an item for 60 days, then return it at seller's expense. Offering an item with restriction saying no returns appears to be ig...

Resolved! what if buyer wants multiple Listings & Discount on shipping.

I have a buyer that wants to buy all of a certain kind of listing in my store which is over 100 items. And he was hoping for a discount on all the shipping and maybe a discount on the items. How would i go about giving him a new cost on shipping and ...

Do you block buyers for cancelling orders?

Just curious if sellers do this regularly.

ebay hold

i recently sold an item on ebay, i went above and over to send the item the same day and provide the shipping information, still no money. now almost a week later the item has shipped and the buyer has sent positive feedback and i haven’t received my...

when I do a search, sometimes, I find "sponsored" just above the listing title in the search results. what does "sponsored" mean?

change shipping preferences for active auction

I didn't realize that international shipping was being offered through a listing of mine. I prefer to ship only to the US. The listing is still active, and it has been getting bids from international bidders. Is it too late for me to change the shipp...