Selling

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Where can I add to my FAQ on my account.

I have looked in preferences, etc. and I can't find where to add to my FAQ when people want to send me a message or ask a question. Is this even something I can add to or change?I recently had someone want me to change the address as to where they wa...

Just thought I'd share a little buyer story

July 19 - buyer made an offer on a dress. I acceptedJuly 23 - after 4 days of crickets, automated process opened an unpaid item caseJuly 27 - after another 4 days of crickets, automated process closed the unpaid item caseJuly 27 - item relistedAugust...

cancel transaction

Buyer made wrong bid & won item. How do I cancel transaction/

Resolved! Counterfeit Items?

There is a well-known manufacturer, who sells derectly its products on Ebay, has reported several of my item as counterfeit. The items were original, original packaging, different sizes. Ebay removed my listing, dropped me off the search engine for 3...

Sold an item 3 times and each time the transaction was cancelled and refunded. Should I list again?

So 3 previous attempts I've tried selling an item, and did so each time. But each time, there was always a problem. First and third attempts were payment problems. Second was related to shipping. First time on July 6th, the winning bidder canceled th...

This order was not successful. Payment for this order has failed. I have already shipped the item.

I got this message now after buyer received the item and said the item was damaged from shipping. He is not wanting to send the item back and retracted his payment. An ebay employee told me to ship the item and now I'm just lost. What do I need to do...

Hold buyers items

I have a buyer who has purchased a few items as of yesterday. He want me to hold is items until the one's he is bidding on end in 6 more days, and I don't want eBay to send him a request for payment

eBay endorsement Great Price icon similar to Sponsored listings, unfair

Asking other sellers if they have seen a "Great Price" icon (or what ebay says is a signal) over the top of seller listings when you do a product search? It says Great Price, it is circled in blue and is in the same area where ebay puts "sponsored" o...

Tracking says rescheduled to next delivery day from a week ago?

Hello I shipped this item July 28th and on the 31st it was out for delivery. I had thought it was delivered and just now the buyer opened a case against me saying they haven't received it. I looked at the tracking and it says Rescheduled to next Deli...

Projected INR Service Metrics link missing on Seller Hub Service Metrics page?

Is the "Projected Service Metrics" link missing for anyone else on the Performance/Service Metrics page? I suddenly got very excited that ebay is going to address the Service Metrics problem we've been having with the very high INR projected rates an...

I can't see my listing

Hello!I just recently created my EBay Account, and I created my first listing connected to Printful. The prduct was published online 2 days ago https://www.ebay.com/itm/402357502163?var=&ssPageName=STRK:MESELX:IT&_trksid=p3984.m1555.l2649 but I can't...

USPS shipping options grayed out for shipping to PR

When I tried to print a label on eBay for shipping to PR today, all the USPS shipping options were grayed out. The only available option is FedEx smartpost, which I don't want to use. Does anybody have the same issue?

Netflex shut me down. I made face mask with their fabric I bought at Walmart.

I listed all the face mask as homemade....eBay didn’t bother to view my perfect feedbacks in 20 years. 3 days with no sales is my punishment. Small sellers like me, don’t stand a chance. A warning would of been nice.

Resolved! Buyer stating I have to complete the delivery?

Hi all. It's taking a long time to get through to Ebay so I'm trying this. I sent an item to buyer in Miami, FL (from VA). Checked on delivery status and I believe it was on the 8th that it was attempted but states that business was closed. I emailed...

Doesn't Match Description or Photos

So, had a buyer initiate a return with the reason "Seller claimed these were a 40 pair of shorts. False label had been sewn into shorts. I measured the shorts and they are 38 waist."We accept returns, but Ebay is requiring us to provide the label? Is...