help with service metrics

[virajgemsnjewel]

I have some cases in that buyer open SNAD case before getting the item because they expect earlier than estimate delivery time. due to that its reflect in my service metrics SNAD and very high there is any way to appeal for that SNAD SERVICE METRICS?

[dbfolks166mt]

     You didn't provide a lot of detail but SNAD is when an item is Not As Described (NAD) and is not associated with Item Not Received (INR) claims. How did you respond to the cases? For the NAD cases you should have been able to refute the NAD by showing the buyer had not received the item.