help me complete my mission

[balooon]

Here’s a weird problem. I wish I could get help from a human ebay agent but maybe someone here has an idea. I cant find my buyer to mail him his shirt i owe him. Last October I sold a tee shirt to an awesome Ebayer who completely understood when i discovered id left his shirt in my winter home. He said he was okay waiting two months until i got back to find and send him the shirt. but when i got there i couldnt find the shirt. When i tried to contact him using the same ebay name and our chat thread to refund him he didnt answer- then i found the shirt to send him and i got an error message when i tried messaging him. i can view his name on eBay and his profile looks like he got feedback last month on ebay so he’s still here somewhere- and we left our conversation in a good friendly place to be continued. i keep trying to reach him every couple months, but all i get is error messages. how do i ping him and say hey! ive got your shirt or if you no longer want it, ive got your refund. maybe soneone else can ping him for me and tell him to contact me instead, any other ideas since i cant get a live ebay rep to help? 

[albertabrightalberta]

I save emails so I have all my emails from sales.

So I went back and pulled up an email notifying me of a sale and that message has the buyer's name and shipping address.

I was going to recommend going to the orders through your seller hub but after this amount of time, you'll only see the city/state/zip code. Names and addresses are gone. 

I hope you save email notifications. This was the only way I could find names and addresses (without messaging a buyer directly).

[albertabrightalberta]

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@balooon wrote:

 ive got your shirt or if you no longer want it, ive got your refund. maybe soneone else can ping him for me and tell him to contact me instead, any other ideas since i cant get a live ebay rep to help? 

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You handled this part of the problem incorrectly. 

When you couldn't find the shirt, you should have refunded him at that time and taken an out of stock (OOS) ding. I'm surprised that he was so patient and never even filed a chargeback!

If this had been my sale, I would have refunded him, apologized profusely and promised that if I ever found the shirt, I'd send it free of charge. (IMO, that's the least you owe the buyer!)

[gator08041971]

@balooon @albertabrightalberta 

Actually that's not entirely correct.

I was able to run a report on last year's transactions  Orders from the Payments Orders section under the seller hub.  It gave me EVERY detail, including names, addresses, even phone numbers for every buyer for the entire year last year.  Not that I needed that much info.  I was actually trying to research my overall gross vs fees and shipping and net income, and comparing it to this year.

But generating that report will give you ALL the info you need.

https://www.ebay.com/sh/ord/?filter=status:ALL_ORDERS

Click the Period section.  Set your time frame:

Then at the right end of that top tool bar click Download Report:

THAT gives you the report with all the info for the time selected.  The CSV file will look like this when opened in Excel or something similar:

[albertabrightalberta]

Thank you @gator08041971 

I went to that report page and looked at the transaction list from Sept. 21 through October 31. 

https://www.ebay.com/mes/transactionlist?sh=true

On that page, clicking on the tracking number brings up the shipping information -  user name, real name and shipping address! 

(Although the listing is shown, clicking on the order doesn't show the name and address, only the city, state and zip.) 

[gator08041971]

@albertabrightalberta 

I guess that works too!  It was kinda scary how much information can be retrieved with that CSV file though, dang!  But not like everyone is going to know how to use that tool or even know about it so..  eh?

But you can't find any contact info with that method.  Nevermind, I was being blind. You can get the eBay username from the transaction list.   The CSV just has more data overall.