eBay

effie*s_trinkets · ‎02-22-2019

she is saying the item is damaged and I didn't describe it. I didn't see that damage, when I checked the item, so it seems like extortion to me.

I offer no refunds or returns.

She is threatening with leaving bad feedback. Should I just let her do that? what can I do afterwards? can that be ever be deleted if I talk to ebay customer service?? or can I only do the reply thing?

Should I offer an excemption and offer a Return for refund?

or just wait

picture-lover · ‎02-23-2019

You do have to refund but depending on their exact words regarding bad feedback here is the ebay policy regarding that:

What are the main feedback extortion rules for buyers?
Buyers can't use the threat of negative (or promise of positive) feedback to get a seller to provide goods or services that weren't included in the original item's description or purchase price. Similarly, they can't use feedback to force a seller to accept a return, or give a refund, if they're not required to by the terms of their listing, or the eBay Money Back Guarantee.

castlemagicmemories · ‎02-23-2019

Finally I will add a caution - Please come back and ask questions if at any point one has doubts. We see too many sellers come here because they "thought" they were doing the right things and instead made fatal flaws. So ask before acting - no need to "wing it!"

True. After the fact, there is often nothing that can be done. But if this Board were consulted when the problem began, help might have allowed for successful navigation of the issue.

castlemagicmemories · ‎02-23-2019

@turquoisetulips wrote:
@effie*s_trinkets wrote:
she is saying the item is damaged and I didn't describe it. I didn't see that damage, when I checked the item, so it seems like extortion to me.
I offer no refunds or returns.
She is threatening with leaving bad feedback. Should I just let her do that? what can I do afterwards? can that be ever be deleted if I talk to ebay customer service?? or can I only do the reply thing?
Should I offer an excemption and offer a Return for refund?
or just wait

I just had the exact thing happen yesterday .I had sold a beautiful bracelet for well under what it was worth to a buyer . I had purchased it brand new previously and never wore it . The buyer contacted me and said the latch wouldn't close when she tried to put it on . I suppose that's possible since I never tried it on myself . Neither did I think to check the latch (my bad] . I just assumed since the bracelet was brand new it was all good . Anyway , I just apologised and asked her to begin a return in which she has since . So at this point I'm kind of glad that I don't need to fork out a ton of money with the refund . Tulips

Things happen. I'm glad you won't be out a lot of money, too.

vhrt9veh0 · ‎02-23-2019

@effie*s_trinkets wrote:
update! They just requested a return! does this mean I have to pay for the postage? or will they pay?
first time having to do this...
😞

If you want the buyer to ship the item back, yes.

If not, you can just issue the refund.