09-23-2018 10:50 AM
some buyers can't buy they say that they got restricted, but i didn't put any restriction
09-23-2018 10:53 AM
Are you sure? You might have done it inadvertently.
Do you block those from other countries
Do you block those with 2 or more unpaid strikes
What is the reason given when they try to buy from you?
09-23-2018 10:59 AM - edited 09-23-2018 10:59 AM
You may have the automatic Block against bidders with two or more Unpaid Items.
Do you want to deal with a known deadbeat?
You may not have given a shipping price to their location. Usually these are for overseas customers, but you can refuse to ship to the Armed Forces (APO addresses) and to offshore states or territories.
You may have set your Paypal account to refuse non-US payments. PP charges a 1.5% premium on such payments.
You may have set a Block against buyers who do not have active PP accounts. This may no longer work since eBay started allowing Guest purchases, which are processed by PP.
You can look for these under Seller Preferences-> Buyer Requirements.
09-23-2018 12:06 PM
I think you can check your Buyer Requirement activity log and it will show you the id and the reason why?
09-23-2018 12:47 PM
09-23-2018 06:23 PM
Most likely they got caught in one of your automatic blocks.
They are working as intended.
09-26-2018 01:23 AM
I checked but nothing is added in the shipping policy