feedback

[thephotomechanic]

EBAY IS ALWAYS PROTECTING THE BUYER AND NEVER THE SELLER. THAY CAN SAY ANYTHING THEY WANT TO AND EBAY WILL POST IT IN THE FEEDBACK. THEY WILL NOT US RETURN FEEDBACK ABLOUT WHAT HAPPEN. ALLWAYS MAKING US SELLERS LOOK BAD.

WHY???????

THE SELLER AWAYS LOSES. 

[katzrul15]

@thephotomechanic 

E-Bay wants a hassle-free buying experience for the Buyer.  They want it to be Buyer-centric and it is skewed towards the Buyer and their experience, not the Seller.

Hang in there.  Better sales/Buyers await!

[joseh1445]

You as the seller, can tell your side of the story on the comments in the feedback.  I have done it in the past.  Will do in the future.  

[katzrul15]

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@joseh1445 wrote:

You as the seller, can tell your side of the story on the comments in the feedback.  I have done it in the past.  Will do in the future.  

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The OP did....the typo in feedback made my day.  Chuckling.....

[soh.maryl]

In this particular case, the seller did tell his side of the story, which made him look even worse. 

[my-cottage-books-and-antiques]

To avoid a potential future problem, you might want to be clear in your listing that your 1865 New York Herald newspaper is not an original: 

https://www.abrahamlincolnonline.org/lincoln/resource/nyherald.htm

[inhawaii]

Judging by the reply to your negative feedback,

you've got a lot to learn about selling on ebay.

[maxine*j]

You know the phrase, "the customer is always right"?   That doesn't mean that the customer is always literally right, but it does mean that the customer is always treated  as through s/he were right.  Anyone in retails sales, dealing with the general public, must accept that.

Have you ever been in a store and seen someone wearing a sign on his back that said, BAD CUSTOMER!   Or heard an announcement, ROTTEN BUYER IN AISLE 8!   Or been in a line at the cash register and had the clark yell, REAL JERK HERE, FOLKS!   Of course not. 

Well, it's the same here:  You're expected to treat your customers with courtesy and do so in a calm, dispassionate, and professional manner.   That means that you cannot leave them negative feedback.  That means that if you decide to reply to a negative feedback left for you, you do so briefly, factually, and politely.   

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[buyselljack2016]

Yup, seller can tell their side of a story, but in this case the seller's response seems to have nothing to do with the issue presented buy the buyer (poor packaging, resulting in damage, resulting in non-functional) other than to state that it was used the day it was shipped.

[mandisattictoyz]

Never had a negative feedback I couldn’t get removed for any reason.

[divwido]

That's why this seller has four sites to sell on.  Some of  these rules are a lot easier to take when they only affect one quarter of the sales.

[sltom6]

When replying to negative/neutral feedback, a seller should always remember that they're talking to their next customer.  Responses like that really turn me off from a seller. Taking the high road and acting professional is always a better look for potential customers.  

[blingfling123]

How was this packed?

These are heavy. If you did not use a reinforced box and adequate packing materials (that do not get squished with movement) it could very well have been protruding out of the box on delivery. Even if you tested it before shipping, if it was loose in a box without adequate protection and it was jostled about during transit, it probably would not have worked either. Boxes are thrown on conveyor belts, into big carts and bounced around all over the place during shipping.

Based on what they are saying, it was not packed appropriately and if that is the case, the feedback is justified. 

[pburn]

Your reply to that feedback does much more damage to your reputation as a seller than the buyer's original comment does. It's unprofessional, riddled with typos, full of violations of eBay's "misuse of feedback" policy, and does not even address the buyer's issue regarding the inadequate packaging.

You're definitely not going to impress future buyers with that response; in fact, it will probably discourage anyone who reads it before making a purchase from you.

[fab_finds4u]

I'll let eBay decide as I have 100% feedback. 

eBay doesn't  decide by feedback. 

The buyer doesn't have to prove it's  damaged.

They get their money back.  

If you want the item returned you need to provide a return label and have them return it for a refund. When you get it back refund.  Or you can refund and let them keep it. If eBay decides they will get a refund and aren't required to return it. 

You get a defect for a case unresolved by the seller.