feedback removal

[steve5475music]

I had a buyer leave negative feedback today and now, after I contacted him, h now wants to change it to a positive. I sent a revision request and now he says he's having trouble reversing it. He wants to change it but he cannot. Help please!

[soh.maryl]

Doesn't he have to actually contact eBay in order to change FB he left?   

[soh.maryl]

Did that buyer actually believe that the fact that he had to pay duty was the fault of the seller?

[safan80]

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NO he clicks on the link he receives from ebay in his EMAIL to revise his feedback. The buyer, sadly, is playing games.

@soh.maryl 

Sorry @steve5475music tell the guy to click on the link he gets from ebay and make sure that he is logged into his account so he can revise it.

@soh.maryl wrote:

Doesn't he have to actually contact eBay in order to change FB he left?   

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[roccotacodad54]

   Just wondering if this is a side effect of the new auto feedback for sellers? I read on these forums something to the effect of not being able to have negative feedback removed.

   Maybe not but wondering.........................

[safan80]

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@roccotacodad54 You can get it removed especially if you setup a call back and get an Indian rep willing to do it. 

@roccotacodad54 wrote:

   Just wondering if this is a side effect of the new auto feedback for sellers? I read on these forums something to the effect of not being able to have negative feedback removed.

   Maybe not but wondering.........................

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[bonanza125]

Did you make any attempt to appeal the feedback with Ebay? You have a good reason to appeal being that this is due to carrier and duty charge situation not you the seller.