ending a 'buy it now listing' is there a reason accepted to avoid seller performance?

[chorisia]

Received a seller performance warning from Ebay as I had removed four buy it now listings in a year I was advised by an Ebay rep by phone. Is there a reason to chose for ending a buy it now to avoid this? I guess Ebay suspicions that  selling an item off Ebay being done is their reason, was not the case with me 

[klhmdg]

I end BIN listings all the time to make changes to them.

I have never had a seller performance warning because of this.

I see you are in the UK,

This is the .com (US) site. There could be different requirements for different sites.

CS reps are known to just say things. True or not so I would not put stock in that.

What reason did you use to end the items?

[bennotbill]

I've regularly ended dozens of BIN's on eBay UK without any problems. Can't see why there would be.  BIN's are mine to end when I like.

Sounds like the rep is just making up nonsense.

Don't remember that there was any "reason" to select. Just tick the item boxes then select end. Unless something has changed in the last few months.

[rosszonebricks]

Now, if you 'ended' a listing that someone had actually bought and paid for, a.k.a. you cancelled it after they purchase... that would indeed get you strikes against your account if you chose 'out of stock/damaged' for instance.

[ebooksdiva]

If your seller performance is in jeopardy you need to look at your seller dashboard and service metrics to see where the defects are that caused your seller performance to decline. 
Simply ending BIN listings won't do that. If a CS rep told you that he/she was making things up because he/she is clueless.

[lacemaker3]

@chorisia 

Simply ending a BIN listing is not the problem. It doesn't matter what reason you chose when you ended it.

However, the timing and circumstances when you decided to end it could be a problem. If you have had a buyer message you about the listing recently, and if there was any kind of a hint that the buyer asked you to message them off eBay, or take the sale off-eBay, then that can be a problem.

You should take this as a warning, and don't end a listing early if you have been contacted by a buyer about it ... eBay can and sometimes does charge a fee if they believe you have sold an item off-eBay:

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https://www.ebay.co.uk/help/selling/fees-credits-invoices/selling-fees?id=4822#section2

...

If your item doesn't sell you usually don't pay a final value fee. However, if you offer or reference your contact information to another user or ask a buyer for their contact information, in the context of buying or selling outside of eBay, we charge a final value fee for introducing you to the buyer. In this case, the final value fee is based on the higher of the fixed price, auction start price, Buy it now price, reserve price or the price identified between the buyer and seller.

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[caldreamer]

If customer purchases an item and you "cancelled the sale" using the reason "out of stock or cannot find item" you get a defect on your account.   EBAY doesn't like Sellers to "cancel sale" for any reason unless buyer requests you to cancel.

If you have 4 defects on your account for "cancelling the sale" that is a big, big deal.   Next step is EBAY require you to pay "extra 5% selling fees" because you account is bad standing.

[ckimodog]

@chorisia 

You are located in the UK.  Not sure how eBay addresses it in your country, but I would think it would be a similar demerit that we here in the US receive if you cancel a sale after the buyer paid.  Why did you cancel? Don't you need the money and the sales?  That's what sellers are here for.  If you continue to keep cancelling sales you will soon find yourself removed from eBay as a seller.  Be smart and be careful,  don't cancel anymore sales. 

Happy Selling

[soh.maryl]

If there was no winner or no buyer, then you can cancel any time; however, if you had a buyer and then cancelled, yes, eBay frowns very heavily on that because it leads to a disappointed buyer which does affect eBay as a whole.  

Plus you have to be very careful when asking advice from an eBay CS.  They'll tell you almost anything to get you off the phone.  When you conferred with that rep, did you mention that the item you wanted to cancel had a buyer?  

[chorisia]

I did not cancel any sales,never have, I cancelled 'buy it now listings' have been advised I will have a 6% addtional penalty charge onsales  payments until the year ends at the end of july

[chorisia]

I cancelled no sales only 'buy it now' lisitings

[chorisia]

There were no buyers only 'buy it now' listings

[chorisia]

'no longer available for sale; there were no buyers as it was a buy it now not an auction

[klhmdg]

@chorisia I just use the drop down to "end listing" and then when asked if Im sure I say "yes" the item goes to unsold.

Then if I broke it or found an issue, I just cancel the listing.

I have not had to even use a reason for it unless the item was sold.

Only sold items ask for a reason to cancel and not ship.

[chorisia]

'no longer available' or out of stock'. I had a formal warning from ebay 'below seller performance' reason 4 items in a year 'buy it now' ended . Rep said in two months the 6% additional penalty would lift as the year in question would end, I was advised not to end more than three 'buy it now listings' in a year ,so leave the lisiting and up the price so nobody buys? surely 'buy it now' listings are not indefinite?