eBay

keziak · ‎10-07-2019

Ecommercebytes has a report that the USPS will have a program whereby customers receiving mail using Signature Confirmation to sign electronically if they are not home.

I have been using it lately to guard against porch piracy or other problems which have meant I had to refund even with tracking claims delivered. I use it on pricier Amazon packages because they do not recognize tracking as proof of anything.

If the customer still doesn't have to be on hand to accept the mail why would I pay the $3? I guess the question is whether ebay and Amazon would back us up if the customer still claims to have never received the mail?

https://www.ecommercebytes.com/2019/10/03/electronic-signatures-coming-to-usps-deliveries/

ste-9405 · ‎10-07-2019

eBay and PayPal do not look for a signature, but for a notation Signed by: [Any Name] instead in the electronic tracking.

pburn · ‎10-07-2019

@ste-9405 wrote:
eBay and PayPal do not look for a signature, but for a notation Signed by: [Any Name] instead in the electronic tracking.

Yes, and that will stand in the stead of a physical signature. For the purposes of eBay and PayPal, an electronic signature will be the equivalent of a physical signature.

a_c_green · ‎10-07-2019

@keziak wrote:
If the customer still doesn't have to be on hand to accept the mail why would I pay the $3? I guess the question is whether ebay and Amazon would back us up if the customer still claims to have never received the mail?

First of all, Signature Confirmation only requires any adult signature at the delivery address; it doesn't have to be the addressee himself. (If you want to limit the signature to him only, you can pay a higher fee and get Restricted Delivery Signature Confirmation, but neither eBay nor PayPal require that.)

Beyond that, I would say that the customer's electronic signature would serve the same purpose as an in-person signature on the handheld: it's basically acknowledging delivery and taking the seller off the hook for that.

If they want to waive the in-person handover that way, they're free to do that, but you still have to have Signature Confirmation on the package in the first place in order to give them that option, and in order to maintain your seller protection on sales of $750 or more.