Ebay continues to treat sellers with utter disrespect. Ebay took my money and didn’t even inform me. Case in point
I sold an item to a customer in the states. It was a custom made guitar body. I listed in the description some minor superficial blems using a canadian coin as a reference point. I took 12 high resolution photos and described the item accurately. The item was then placed in a foam sheet, bubble wrapped and double boxed and sent out thru canada post. USPS took over and delivered the item with tracking number.
Buyer puts in a claim. I immediately get a notice email from ebay.. Item not as described. This is complete BS. the choices are let them keep the item and the money, offer a partial refund or send them a shipping label.
I refused ebay’s forced resolution. I appealed the case. I will not play ebay’s extortion game. As you know anytime someone files a claim and paid with prepal, automatically a hold is placed. I escalated this case and actually won the case…So i am thinking, ok buyer keeps the item, i get my money released..Of course this doesn’t happen at all. A couple of days later an appeal was made and ebay reversed their decision..
I call the incompetent philippine center..They can’t read, nor understand cases. Their only job is to close off cases as quickly as possible in the favor of buyers.. They are measured in number of cases and must be closed. I asked to be transferred over to Special appeals in the U.S.A.
Here is an excerpt from the case which I won:
“eBay Customer Support has reviewed the case and made a final decision.
Comments:
This case was found in your favor because this item isn't eligible for eBay Buyer Protection. Any feedback left, including detailed seller ratings, will be removed and won't affect your seller performance standing. Note: It could take up to 24 hours for your Seller Dashboard to reflect this decision.
You can also view the details of this case in the Resolution Centre.”
The other incompetent person who was in the special cases resolution center stated that it was ebay the refunded the buyer but not out of my paypal account. That was a complete lie. I had paypal on the line as 3rd party at the same time and they also confirmed that in fact the money was taken out of my account. I asked to escalate this case to management leader while i had paypal on the line. He takes a look at the transaction and admits that in fact ebay did refund back the buyer but took it out of my account. I asked him why that was. He didn’t have an explanation.. He said that it would be sent to special finance department to review these transaction that occurred thru prepal. He said it would take a week to get back to me.. I asked him to assign me a case number and asked if he would personally send me an email with the case notes.. He said yes.. Of course I didn’t get any email from him despite he giving his word to me that he would. A week passes, I call again, start to play the dog and pony show with the incompetent philippine call center. Asked to speak to the states (U.S.A) to specifically that person i spoke with in management about my concerns. Got to speak to another lad, he check the case notes.. Nothing was put in about the conversation that i had with the specialist and paypal representative a week prior. He said the guy i spoke with had made a decision back to the buyer.. So what happens is that i am out of the item and out of my money. If an appeal is made and reversed back to the buyer you the seller are completed screwed over by ebay.. So case in point, even though i initially won the case, appealed was made and reversed, i am now out of the item and out of my money. Ebay will take it’s ridiculous fees, paypal takes their fees as well.. And i am out in the hole.
Please someone tell me how this is fair in any respect? Ebay continues to treat Sellers with utmost distain. There is no fair play. It is all one sided in favor of the buyer 99.99% of the time..You play be ebay rules and you still get screwed.. Goodwill of a longtime seller means nothing to them. Ebay thinks it has an infinite supply of sellers to rely on.. This is a strawman theory. Sellers are leaving ebay in droves, it is quite evident by in their recent quarterly results. A one sided policy where everything is favored towards the buyer, this creates an inequality.. Ebay is a punitive place, untrusted place for sellers… ebay will use you, they are like a casino, sit back and collect all of their money off sellers with zero risk on ebay’s part. The atmosphere and animosity that sellers regard ebay is at an all time high. I have diversified to other ecommerce sites with some success and get treated fairly. Treated as an asset, not as a supplier or liability.
In summary, buyer kept the item, got his full refund, ebay and paypal took their fees from me and i have **bleep**.. Thank-you ebay for stealing. The Titanic can’t hold any water when their is a gapping hole in it. .
