Hello Everyone ,
i didnt see any other option to get Ebay’s attention to some serious issues I can not resolve for nearly a year ...... but to start a discussion and to see how many of you might be sharing my not so pleasant repeated experiences and how did you handled or not the situations.
Im being challenged by the resolution team every time a buyer file a case for “ item not received “. These cases for the most part are international sales . I use ebay provided international shipping because its more affordable for the buyers but i don’t have much luck with it at all . Its not even worth it to make any international sale . If 2 out of 5 orders arrived to the destination I might be even overestimating. That being said with ebay provided international shipping no item has ever arrived in not estimated but acceptable timeframe , so ...every time the buyer ended up opening a case against the seller . The very last time , i provided tracking info what was provided by ebay for the open case , i called in twice , right a day prior of my given date for dead line to make sure we are on the same page , i cant afford anymore these mistakes made by ebay because i’m paying a price unfairly every time and frankly I feel ripped off for a reason. On my last call the representative assured me there will be nothing to worry about , i don’t need to issue any refund since she can see the item is shipped but not there yet and Ebay will be refunding the buyer since they are reliable for ebay international shipping issues in this case .I have no idea why she didn’t closed the case right than when she had all info she needed to do so . And guess what , next day i get a message stating i didn’t resolve the issue, i will be “ below standard “ next month and i was already on restricted sales from the moment the case opened against me . I had absolutely nothing to do with anything , in this case shouldn’t be no option to open a case against me rather a case against ebay since they have much more info on the shipping they provide and they are the one in fault in first place. Instead, whoever handled my case once again, tottaly disregarding all my inputs , doesn’t ll bother to check tracking either and just closing the case in a buyers favor like it ok . Making me look like a liar in front of the buyer like i never sent his purchase besides everything else .When I call in about it , they telling me to appeal a case , wasting my time with a mistake they made . Again. Last year with usps’s incredibly bad service and ebay’s constant mistakes just like this case here, resulted me over 6 months of below standard seller performance ratings with restricted sales , super high fees , restricted sales even more and completely at times again and tons of headache and frustration because with lack of ebay customer service it was extremly difficult to try to get anything resolved. the restrictions had me struggle financially for the whole year because as soon as i finnaly resolved a case with them , ebay didnt give me no brake , was filed some other similar case once again and repeatedly bought me the same nightmare from mishandling or not handling at all by ebay . I was unable to find anyone for 6+ moths who would have took the time or would have cared enough to look into my account or would have taken seriously my concerns and complains . Ebay deflected constantly every problems they caused with their mistakes . For the most part they treated me like im doing a horrible job as a seller and i had no choice but wait out all that time till those unresolved cases counted against me due to lack of proper actions on behalf of ebay , i had to wait till they started to fall off ..... 12 moths it takes. Finally in February after so many calls I have my account above standard and here they are again , starting the same game I no longer able to deal with .
I have requested million times manager call back , tried to get my point across too many times without any positive outcome at all.
ebay should be willing and more than capable of resolving right away situations like this where they are in fault solo and reimburse all fees they charged me as a result of ebay’s own mistake .
instead they making me wait over and over again 48-72 hrs , making me pay over and over again without any intention taking responsibility of any kind or to think about compensating me at all for all the struggle they pulling me thru repeatedly . i have never sued anyone in my life but this time I was ready to . The problem is , the user agreement i accept at the time of signing up , 17 yrs ago it, preventing me from suing them. Thats basically explaining why they don’t care to correct anything , there is nothing you can do against them anyways . they are winning no matter what . And i no longer able to settle for that . I been on this platform for over 17 yrs and i did leave ebay once before for similar reasons but sadly no other site like ebay for successful online sales and now i refuse to leave just because Ebay cant get it right or don't care to get it right . Starting an open discussion over it maybe will raise awareness enough to force them to take it seriously and get down to details because the way they handle things or don't handle at all is very unfair and a rip off to the max . Making me pay high fees as a punishment for something I’m not in fault is equals to stealing your money .
Im pretty sure i am not the only one struggling from this experiences cc negative experiences , pls share yours , help me to make Ebay aware of the lack of costumer service , lack of common sense and lack of sensitivity to important details and the long term aftermath of those mistakes ebay made without making anything ever right .
Thank you for your time and inputs , you are appreciated ,
Make it a best day ,
