ebay html broken for multi-listings using VARIATIONS

[obiwon-kenobi]

Hey eBay dufuses. Do you even code? My customers can not select the item to buy in my multi listings using variations. Before someone asks me what the heck I am talking about, simply click on my listings and try to select an item from down the list. The browser freaks out. Same results in Chrome and Edge. Maybe the eBay coders are using Netscape?  Hey, do you got mail? Do I need to fire up the AOL messenger to get ahold of someone in this dead company that can stop wrecking my darn listings so I can actually sell something?

[comicsource]

I noticed the same problem this evening. Hope they are aware of it and fix it soon.

[wastingtime101]

I've never seen that before. It's like the listing is having a seizure.

I can select one variation. But if I try to change the selection it starts flashing through all the photos and variations on the menu before going back to the original selection and a random pic.

What a happy sales weekend this will be if the problem persists. 😒

[inhawaii]

I don't see any of your listings.

I guess you don't ship to Alaska or Hawaii.

Why not?

[eburtonlab]

Something is definitely up with your own variation listings. Using a browser I am unable to choose any but the first variation, and any choice seems to step through each option before stopping at the first choice again. I am still able to select various options of your listings using the eBay app, though.

But I am also able to successfully choose variations of others' listings without those problems, even variations with multiple nested options.

Here is an example that works for me in the Action Figure category:

https://www.ebay.com/itm/166239827436

There are apparently some ongoing problems with the "Manage Variations" page that others have described here:

https://community.ebay.com/t5/Report-eBay-Technical-Issues/Manage-Variations-Page-Load-Error-It-s-no...

[wastingtime101]

This is interesting @inhawaii because I do not see the problem on your variation listings.

That leads me to wonder if @obiwon-kenobi 's variation listings need required listing updates that haven't been completed? Maybe that's causing the malfunction.

I am not seeing the problem on @comicsource's listings or on my own listings.

[monica-sells]

Holy smokes....One of my accounts is 'heavy' on variations....i tried two of mine and after the 1st Select on the 2nd Select the listing looked like the wheel of fortune slot machine.....selections spinning randomly, random pictures loading and unloading.

That's not good.......

[mcdougle4248]

Yep, my account is having the same issue.  I am going to request a callback to report the issue.

[powell-memorabilia]

Works fine on my iPhone.

[wastingtime101]

Thanks for the added reports. Helps to rule out what I was considering earlier about listing mandates not yet met. Will keep an eye on my own listings this weekend to see what happens.

[mcdougle4248]

@wastingtime101 

Here is a video of the issue in action

[wastingtime101]

Yep, that's exactly what I'm seeing on the OP's listings, only your example is much slower moving in the image scrolling.

[mcdougle4248]

I just got off the phone with eBay.  According to the CSR the, issue was first reported about 4 hours ago and now has an ALERT ID. The ALERT ID is 14837. If you contact customer service please provide the ALERT ID so your account can be added.

[mcdougle4248]

@obiwon-kenobi 

@eburtonlab 

I just got off the phone with eBay.  According to the CSR the, issue was first reported about 4 hours ago and now has an ALERT ID. The ALERT ID is 14837. If you contact customer service please provide the ALERT ID so your account can be added.

For anyone interested in seeing the issue in action I uploaded a video in this thread and also shared the video with customer service.

https://community.ebay.com/t5/Selling/ebay-html-broken-for-multi-listings-using-VARIATIONS/m-p/33884...

[shipscript]

Win10 Firefox115

I don't see this on my own 3 test listings:

- Multivariation listing with assorted variation photos.

- Simple variation listing with no variation photos.

- Simple variation listing with a few variation photos.

My variation photos appear to just change, rather than scrolling through the lineup (perhaps I don't have enough to require scrolling). However, I do see the promoted row flash with each new selection.

When I looked at this listing from the OP, making a selection will scroll through each each variation until reaching the selection, and the promoted lists flash with each variation picture that changes, so the whole screen is flashing. When I gave all 50 promo gallery photos time to load, that section of the page no longer flashed. Additionally, on first pass, if the enlarged listing photos are not yet cached, we see some latency as the larger variation photos catch up with the thumbnail scrolling

The issue I see is that eBay is trying to scroll to the destination photo, which flashes through the variation lineup along the way. That causes the enlarged photo to change, and if the promos are not loaded, they appear to go crazy. The promos still reload with each variation that is scrolled, but that reloading is only apparent if a promo image changes.