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ebay confirm account

I recieved a notice to confirm my account whlie trying to post and item to sell. one of the security questions i know i wouldnt have set up but i answered the second one. I feel it was a hacker. this was the link       https://www.kgvrfn.ebay.com/Questions    

Please help!

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ebay confirm account

That link is a valid destination under the ebay.com domain. Were you trying to upload a listing from a new machine or from a new location? You may get security quetions like that if the system recognizes your login but not your location or IP address.

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ebay confirm account


@aslawson82 wrote:

I recieved a notice to confirm my account whlie trying to post and item to sell. one of the security questions i know i wouldnt have set up but i answered the second one. I feel it was a hacker. this was the link       https://www.kgvrfn.ebay.com/Questions    

Please help!


What concerns me is the kgvrfn in the link. That doesn't make any sense. People can create a redirect to an eBay page. I think that's what they've done. I'll take a look at the code behind the link and see if I can find something out. 

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ebay confirm account


@odditiesandantiquities1 wrote:


What concerns me is the kgvrfn in the link. That doesn't make any sense. 


It's a Secure Socket Layer connection to a machine (possibly virtual) under the ebay.com domain. It is not an external link.

 

If you're trying to access your account from an unknown, new or unrecognized location, you will get extra hoops to jump through if attempting to upload listings.

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ebay confirm account


@a_c_green wrote:

@odditiesandantiquities1 wrote:


What concerns me is the kgvrfn in the link. That doesn't make any sense. 


It's a Secure Socket Layer connection to a machine (possibly virtual) under the ebay.com domain. It is not an external link.

 

If you're trying to access your account from an unknown, new or unrecognized location, you will get extra hoops to jump through if attempting to upload listings.


You can search for that link on the community. It seems to come up from time to time.

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ebay confirm account

Here's the answer. 

 

o, the short result of my call to eBay Tech Support is that the entire problem with my login was that my <U>current IP Address (of my ISP here) was not in the database at eBay as a 'secure' IP address</U>.

The longer version is that I went through eBay.com's Website and found a phone number for support regarding Account issues - 1 (866) 540-3229. I called the number (which Skype indicated is a Mobile number, for whatever reason (now that Microsoft owns Skype, who really knows what is going on with Skype)), was in the hold queue for 20 minutes, then spoke with one Tech Support representative for 25 +/- minutes when the rep said that they were responsible for Account issues, not security issues and then transferred me to a Security specialist. The Security specialist picked up my call immediately. We then went through all of the steps of the problem which has been plaguing me since Friday (two days before) and finally the specialist said that the problem was that the IP address I was coming in through is not in their list of 'secure' addresses. The specialist then asked me a series of security questions (not the ones which we can set through the User Account settings, but based on the account history, I will not go into them for security reasons). When the person was satisfied the I am who my account said I should be, the specialist added the IP address to the list of 'secure' addresses. The person stayed on the phone while I went through relisting the item which I had been trying to list when all of this started (actually, it was listed on Friday and then my account was blocked overnight (Friday/Saturday), the item sale cancelled and all of this security run-around started), and stayed on the line with me while I changed some over stuff in my account for test purposes. The total call took 1:10 hours. I have to wonder if the issue would have ever been resolved online rather than with a phone call. I think not.

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