eBay

sandmansales · ‎04-26-2018

I had posted a while back about a case of a GSP shipment to Italy. Buyer files SNAD on ebay.it. I accept return and write to buyer I will send him full refund including return shipping cost upon return.

I could never actually see the case because it took me to ebay.it. They had a different idea. No less than 8 emails all in Italian advising me to send him money for a return label. I thought that was pretty ridiculous so I said no after translating in Google Translate. I am not going to send a perfect stranger in another country my hard earned money so he can change his mind and pocket it.

Even called Utah and spoke to a supervisor. He agreed it was ridiculous and said all he can do is write to ebay.it and ask them to close the case. He said he would Cc me on the email. Surprise! That never happened.

New info:

Fast forward to ebay.it 'stepping in' and asking paypal to refund buyer's money. paypal issued the refund and I got a defect on ebay.it, a company where I don't even have an account. The defect is not showing on my ebay.com acct nor has it had any affect on my dashboard.

So I called paypal and advised them that I had no affiliation to ebay.it and was not beholding to their UA, their rules or their policies. That they had violated intercommerce law and granted a refund from an unauthorized party and I expected my funds to be returned immediately or I would be filing a formal complaint with the Financial Services Authority. Rep put me on hold, comes back after a few minutes and says the funds are back in my account.

ebay really needs to develop an International program agreement for GSP and not leave sellers hanging with their hats in their hand trying to decipher a foreign language while trying to navigate through this crud. And paypal needs to stop breaking the law. It's like this happens and you are on your own on foreign soil.

But I was happy to have my rightful funds returned so I took the wife out to Kenny's Italian. Great meal and the garlic bread is to die for.

~Why be a second rate version of someone else when you can be a first rate version of yourself~

coffeebean832 · ‎04-26-2018

When you sell to someone in another country you are agreeing to adhere to the rules of the site where the item was purchased whether its .it, .ca, .de or otherwise.

https://www.ebay.com/help/policies/member-behaviour-policies/user-agreement?id=4259#8.%20Internation...

You are supposed to send shipping funds through paypal using the goods & services method. If the buyer does not send anything back then you file a claim with paypal and recoup those funds. The buyer can't just pocket the money with no recourse.

You may see the defect on your dashboard if you switch your region to Global instead of the default US. Top left of the page there is a drop-down to select region.

PayPal gave you a courtesy refund because you made some noise.

lewisburggold · ‎04-26-2018

Were glad to hear it worked out. Someone in UK did it to us and we had to go through what you did to get it back. They refunded there money in a second. Had to be because they are there and we are here. You are right they have to pull something together thats more solid so we dont feel like we waving random things in the wind. Best regards

sandmansales · ‎04-26-2018

@coffeebean832 wrote:
When you sell to someone in another country you are agreeing to adhere to the rules of the site where the item was purchased whether its .it, .ca, .de or otherwise.

https://www.ebay.com/help/policies/member-behaviour-policies/user-agreement?id=4259#8.%20Internation...

Without ebay.com providing each country's UA in English, that statement in their UA doesn't hold water and wouldn't stand up in any court. You can't abide by that which you've never seen nor been presented.

PayPal knows that and that's why they returned my funds. Had nothing to do with noise.

~Why be a second rate version of someone else when you can be a first rate version of yourself~

ymeagainlord · ‎04-27-2018

@coffeebean832 wrote:
When you sell to someone in another country you are agreeing to adhere to the rules of the site where the item was purchased whether its .it, .ca, .de or otherwise.

https://www.ebay.com/help/policies/member-behaviour-policies/user-agreement?id=4259#8.%20Internation...

You are supposed to send shipping funds through paypal using the goods & services method. If the buyer does not send anything back then you file a claim with paypal and recoup those funds. The buyer can't just pocket the money with no recourse.

You may see the defect on your dashboard if you switch your region to Global instead of the default US. Top left of the page there is a drop-down to select region.

PayPal gave you a courtesy refund because you made some noise.

I've always thought it should be the other way around. The buyer is governed by the rules of the country site they BOUGHT from.

Crusader Cat is watching

Everyone thinks of changing the world, but no one thinks of changing himself. - L Tolstoy

"You are entitled to your own opinion, you are not however, entitled to your own facts."

missjen831 · ‎04-27-2018

@ymeagainlord wrote:
@coffeebean832 wrote:
When you sell to someone in another country you are agreeing to adhere to the rules of the site where the item was purchased whether its .it, .ca, .de or otherwise.

https://www.ebay.com/help/policies/member-behaviour-policies/user-agreement?id=4259#8.%20Internation...

You are supposed to send shipping funds through paypal using the goods & services method. If the buyer does not send anything back then you file a claim with paypal and recoup those funds. The buyer can't just pocket the money with no recourse.

You may see the defect on your dashboard if you switch your region to Global instead of the default US. Top left of the page there is a drop-down to select region.

PayPal gave you a courtesy refund because you made some noise.
I've always thought it should be the other way around. The buyer is governed by the rules of the country site they BOUGHT from.

I’ve always thought that too. Especially if it’s a GSP sale.

But I am not surprised that this is how it is. It’s no surprise that eBay.com washes their hands of it and leaves the seller to deal with the problem.

One life is all we have to live
Love is all we have to give

**Formerly known as MissJen316**

ymeagainlord · ‎04-27-2018

Exactly. I mean the buyer CHOOSES to buy from a particular site, so they should have to deal with the differences. The seller shouldn't be forced to have to respond to a dispute in a foreign language.

Crusader Cat is watching

Everyone thinks of changing the world, but no one thinks of changing himself. - L Tolstoy

"You are entitled to your own opinion, you are not however, entitled to your own facts."

coffeebean832 · ‎04-28-2018

@ymeagainlord wrote:
Exactly. I mean the buyer CHOOSES to buy from a particular site, so they should have to deal with the differences. The seller shouldn't be forced to have to respond to a dispute in a foreign language.

The problem is that the buyer is purchasing from their regular site - they are not coming to .com to purchase. Listings from .com are visible on other sites when international shipping is offered. It's correct that the buyer should be protected by the rules on their domestic site and deal with a site that is in their own language.

It becomes very clunky for the seller to deal with and that's where the problem is. eBay does not offer domestic CS that will help with these international transactions. Sellers are directed to the international CS sites instead. Since sellers are forced to abide by the policies of the site where the item is purchased there should be a department within CS that handles just these international issues. We have enough language barriers with most our domestic CS being located overseas so I don't see eBay adding this type of additional CS service.