albertabrightalberta
@ufgator1978 wrote:I have no qualms with the second buyer being refunded. He deserves to be refunded. But they're charging me a transaction fee and shipping fee for items that never shipped. That's crazy.
"They" aren't charging you the shipping fee for the item(s) that weren't shipped. USPS (or whoever you purchased the shipping labels from) charged the fee for the labels you purchased through ebay.
If something wasn't shipped, you need to go in and void the labels. After 2-3 weeks, USPS will see that the labels weren't used and the credit will be posted to your account.
The FVF charges won't be credited because ebay had to step in to refund the buyers, so that's on you.
There's a LOT going on here but there is some additional information needed that may provide some additional insight. First it appears you sold the wheels twice according to your sold items and the post responses. The first sale was on the 27th and from post responses appears to be the one you actually shipped the wheels to. The second was on the 28th which appears to be a buyer that used the BIN option and paid you for the wheels. I am not sure where the other buyer was that you said submitted a low ball offer that you ignored. If that is the case it probably does not factor into the problem since you never accepted and the offeror never paid.
I suspect the buyer on the 28th is the one that filed the dispute. Did that buyer actually file a claim with eBay or did they open a chargeback with their CC company? If they opened a case what was the reason? I suspect item not received since you never shipped the item to that buyer, obviously. How did you respond to that case, or did you? Is that item still showing in your seller hub as sold and pending shipment? Either through an eBay glitch or your error, it doesn't really matter, you needed to address that sale. If you did not and the buyer filed an INR after 4 days they probably asked eBay to step in and of course they ruled in the buyers favor and will issue the buyer a full refund and still charge you the FVF's.
I am not sure of the status of the funds from either sale, again information we cannot see but based on one of your other responses it appears these funds may have been on hold due to your not having provided eBay with your SSN and/or other information.
With regards to the actual sale and shipping issue based on the listing it appears you were using calculated shipping and shipping the items USPS ground advantage. You are in Tarpon Springs, FL where was/is the buyer located? Not sure what you had for the dims and weight in the listing but box for 1 wheel, based on listing information, would have been about 22" x 22" x 12", guessing at weight of 14 pounds. Shipping one wheel from your location to my location in VA would be about $84 retail rate. Not sure where you got the $300 and what you mean by "split evenly" between you and the buyer could you explain more about how you did that.
The reputation of eBay's first line customer support is abysmal these days. While it is possible to ship more than one package using the same label there are USPS rules regarding how you ship 1 of 4, 2 of 4, 3 of 4 and 4 of 4 boxes in a single shipment. Using the same label, which was probably for the shipment of 1 wheel, is of course going to result in underpayment of the postage.
You mentioned the buyer refused the shipment. Were the wheels returned to you and did you have to pay the additional postage? You also mentioned you refunded the buyer. Did the buyer open a case with eBay and if so for what reason or did you unilaterally refund the buyer? You mentioned the figure of $466 that you are about to loose can you be more specific as to how that breaks down?
