06-22-2024 05:31 PM
I attempted to sell four car wheels in late May. I had a willing buyer\ and I shipped the wheels, and that's where the fun started. The buyer refused delivery because the post office wanted an additional $380 in postage. That's on top of the combined $300, split evenly, the seller and I had already contributed to the shipping cost. I had gotten faulty advice from an eBay rep on how to prepare the shipment, which is what led to the breakdown. To this day eBay refuses to accept responsibility.
A week after the refund was issued, another eBay member who had come forward with a lowe offer the same day the shipment went out (I naturally just ignored it) filed a dispute claiming he was due a refund. WHAT?!?! I laughed to myself over the guy's nerve. Today came news that eBay had sided in his favor and they're preparing to take money from my bank account to fund his refund.
I'm beyond myself trying to comprehend how something this outlandish to happen. You can't reach a live human being at eBay, they refuse to pay attention to the facts and I'm about to be frauded out of $466 of my hard-earned money. Is there recourse for something like this? I certainly can't trust eBay to answer that.
06-22-2024 06:28 PM
Ebay never released any of the funds to me. They needed proof of my SS. The initial sale got stopped over the shipping issue before I had a chance to respond.
06-22-2024 06:28 PM
@ufgator1978 wrote:It says it sold on May 28. That was the day after the items shipped to the original buyer. If I'm hearing you correct, there's another step I could have taken that I wasn't aware of. The system is convoluted enough that a seller can unwittingly make the mistake I made without eBay's system catching it and stepping in to prevent a problem. eBay could see I was already engaged in a sale. That's plain awful business if that's what happened. Awful.
They were listed twice, so how would Ebay know that you didn't have two sets to sell?
06-22-2024 06:33 PM
I suppose that's true but there remains the issue of how they got listed a second time. I had just sold them. Why would I be listing them again? I wouldn't. I had no idea that was even on the table until one of you mentioned it in this thread. I find it almost unfathamoble how potentially dangerous it is to conduct business on this site. You may disagree but you've probably transacted hundreds of items.
I will be not be selling here again. It's not worth the aggravation, time and, in my case, loss of money.
06-22-2024 06:33 PM
It wouldn't do much good if you could contact them.
About all they would do is see that both buyers were refunded.
06-22-2024 06:39 PM
I have no qualms with the second buyer being refunded. He deserves to be refunded. But they're charging me a transaction fee and shipping fee for items that never shipped. That's crazy.
06-22-2024 06:39 PM
@ufgator1978 wrote:I was aware I had made a mistake on the shipping. I had four boxes to ship and only one label. I went to considerable trouble to get a live human being on the line and ask: Does this look right to you? I can't use the same USPS label on all four boxes, can I? Have I made a mistake?
He put me on hold and two minutes later said, go ahead and send them with one shipping label. I did and I've lived to regret it. eBay acts as if that conversation did not take place.
Arrrrgh. Whoever told you you could ship four boxes with one (same) label should be fired. Every box needs it own shipping label. Weighed separately and a label purchased for each. Four boxes, four shipping labels.
06-22-2024 06:55 PM
@ufgator1978 wrote:I have no qualms with the second buyer being refunded. He deserves to be refunded. But they're charging me a transaction fee and shipping fee for items that never shipped. That's crazy.
If you don't respond and resolve these issues yourself ebay doesn't refund the selling fees to you.
Ebay sends messages with status updates on these cases at every step of the way instructing sellers to take action.
06-22-2024 07:05 PM
@slati_2013 wrote:
@ufgator1978 wrote:I was aware I had made a mistake on the shipping. I had four boxes to ship and only one label. I went to considerable trouble to get a live human being on the line and ask: Does this look right to you? I can't use the same USPS label on all four boxes, can I? Have I made a mistake?
He put me on hold and two minutes later said, go ahead and send them with one shipping label. I did and I've lived to regret it. eBay acts as if that conversation did not take place.
Arrrrgh. Whoever told you you could ship four boxes with one (same) label should be fired. Every box needs it own shipping label. Weighed separately and a label purchased for each. Four boxes, four shipping labels.
The rubbish CS here seems to do more harm than good. 😖
06-22-2024 07:24 PM
Yeah, I'm sure that selling fees thing is thoroughly discussed on p. 157 of an eBay FAQ somewhere. eBay never seems to run out of ways to hide behind the fine print, bully its customers or avoid human contact in the name of higher profit margins. I've come to the conclusion that eBay blows in a big way.
You've all been very helpful. I wish you the best of luck.
06-22-2024 07:30 PM
I know some people will disagree with this, but I've come to the conclusion that eBay is not a good platform for amateur sellers who list an item once in awhile. eBay is not a classified ad service. From a seller's perspective, it's quite complicated, and you have to stay on top of it and understand how everything works, or you can really shoot yourself in the foot.
If you're a very small-time seller who just wants to move the occasional item, I would honestly recommend using other platforms that are geared toward local in-person sales, where the potential buyer will simply contact you and work out a deal. I see numerous faulty eBay listings posted by new sellers, where I know somebody is going to end up very unhappy when that listing sells, and it's just a question of whether it's the seller or the buyer.
The cardinal rule to keep in mind is that eBay sales are a binding contract. If you have a listing posted at a given price (INCLUDING automatically-generated shipping quotes!) and a buyer clicks Buy It Now and completes payment, you are obligated to deliver the item to that buyer at that price, period. Yes, there are ways out such as cancellation and refund, but all of those count against you in some way. Once the item is sold, the only clear path for the seller is to get that item to the buyer. It does not matter if you accidentally listed it twice or you screwed up the shipping settings.
This is why you have to be careful and understand what you're doing when listing items on eBay. I think every seller here has at some point screwed up, so we all know the feeling, but generally it's seller error and not some bizarre glitch that listed your item twice or misstated the weight and dimensions for shipping. Not saying it can't happen, but it would be very rare for something like that to happen. If these things were happening all the time for no reason, the big sellers would go bankrupt and nobody would be listing here.
06-22-2024 07:34 PM
If Ebay has to get involved in a return/refund, they'll keep their fee's.
06-22-2024 07:56 PM
No buyer should ever have to pay postage due on receipt of an item they bought.
The problem is yours and yours alone.
Refusing the shipment with that $300+ postage due is the normal and natural action by a buyer and YOU are responsible for refunding everything the buyer paid.
This is not Ebay's responsibility in any way. The incorrect information you received from the customer service is irrelevant. He knows no more about shipping than you do BUT it is not his job to. It is your JOB to learn about how to properly ship.
As for your duplicate sale, the odds are it was your problem as well. You are likely to be a former Ebay sellers because you are probably going to be subject to punitive fee surcharges should you try to sell anything else.
06-22-2024 08:12 PM
@ufgator1978 wrote:Yeah, I'm sure that selling fees thing is thoroughly discussed on p. 157 of an eBay FAQ somewhere. eBay never seems to run out of ways to hide behind the fine print, bully its customers or avoid human contact in the name of higher profit margins. I've come to the conclusion that eBay blows in a big way.
You've all been very helpful. I wish you the best of luck.
You could have just read the messages ebay sent you.
06-22-2024 08:37 PM
You can use only 1 shipping label with 4 boxes if the boxes are taped together to become one unit.
06-22-2024 08:40 PM
Inexperienced seller screws up.
Just own up to it, take the loss, and learn from this.
For what it's worth, selling a large or heavy item on ebay is not a good idea. It can be returned by anyone for any reason and YOU will have to pay for return shipping.