eBay

ajs_coins_and_alchemy · ‎11-22-2023

I'm going to discuss my experience as a buyer, but I find it way more relevant to sellers...

I've had two different interesting glitches happen now regarding eBay and splitting orders...

I've posted before when I had 5 items in the cart from the same seller, and when I tried to pay for all 5, it literally split the items and would only let me pay for 2 or 3 at a time and said "We grouped these to make it easier for you". This actually harmed my ability to get combined shipping w/ seller's auto-combine shipping cart rules.

Find that thread here... https://community.ebay.com/t5/Buying/quot-To-make-your-purchase-easier-we-grouped-these-items-for-yo...

Now, I just went in to pay for 3 items purchased from one seller. I proceeded to checkout and it let me pay for 3 items with one single payment. Right? No issues. After I paid for this with ONE payment, it created two separate orders. If I go to my paid invoice for these, (not an invoice seller sent, I mean the printable order details page) it shows 2 separate orders on the same invoice. It basically acknowledges I made one payment, but it assigned two separate order #s.

Why does any of this matter? This in case 1 effects combined shipping issues and in both cases charges the seller more money in flat transaction fees (30c). I know, I'm whining over pennies. I wasn't the seller in this case but how often is this happening w/o our knowledge to you or me as the seller, where the buyer is making one payment and it's creating separate orders, costing us more money?

Is this a glitch? Is there a reason for this? We are getting charged more when it seems everything is being done "right".... ***insert many, many, many expletives here***

mike_jayroe · ‎11-23-2023

If I was the seller, I would combine all five items into one shipment and refund the excess shipping cost. Hopefully your seller will do the same.

Have a great Thanksgiving.

ajs_coins_and_alchemy · ‎11-23-2023

Oh, of course and most would & do. In both cases sellers did, however it leads to more work for sellers and more costs (flat transaction fees). What's up with EBay doing this and why? I can't make any sense of it other than its a glitch

toomuchstuffagain35 · ‎11-23-2023

"We grouped these to make it easier for you" - translation - "to make US more money".

"If a product doesn't sell, raise the price" - Reese Palley
"If it sold FAST, it was priced too low" - also Reese Palley

buyselljack2016 · ‎11-23-2023

@toomuchstuffagain35 wrote:
"We grouped these to make it easier for you" - translation - "to make US more money".

I suppose it's possible to help maintain a multi billion $ corporation 30 cents at a time, but I would be more inclined to believe that it is the usual side effect of some coding done to solve some other issue.