eBay not supporting its sellers

[Anonymous]

Why is it that eBay doesn’t support its sellers and protects the buyers. I have been scammed and  I’m considered the one who has to prove my innocence! I have been at this for three **bleep** days and zero response from eBay but this stupid insulting form email saying to reach out to the buyer.  Send him another return label , maybe pay him through his PayPal for another label.    Hello he is a scammer and he has done this a  few time to others on eBay but yet he’s is still allowed to be on eBay 

[bonjourami]

Maybe familiarize yourself with Ebays money back guarantee? Looks like you have canceled two transactions already, that can be the kiss of death for any Ebay seller.

[mtgraves7984]

Why is it that eBay doesn’t support its sellers and protects the buyers.

@Anonymous 

Well... eBay does (somewhat) 'support' sellers, but they truly do 'protect' buyers, as the site is very buyer-centric.

Support means to provide assistance, encouragement, or resources to help someone or something achieve their goals. Protection, on the other hand, means to shield or defend someone or something from harm, danger, or damage. (So, in short... it's the TOS vs. the MBG.)

I'd do as @bonjourami advises and choose the path that will cause you the least loss. Hang in there...

[soh.maryl]

Just curious:  How do you know that, as you state ". . . and he has done this a few times to others on eBay but yet he's still allowed on eBay"? 

[inhawaii]

Ebay does support sellers sometimes.

It depends on the situation.

What's your situation?

[kd2sl]

I've been on eBay over 20 years.  Maybe 20% as a seller, 80% buying.  I'm seriously considering NO MORE SELLING because eBay is rigged to completely favor buyers.  All they have to do is say "not as described" and you're screwed.  I've been selling heavy items so I have to eat large shipping costs in both directions.  And from what I read online, buyers can easily scam you by returning empty boxes or boxes full of rocks or whatever, and eBay will side with the buyer.  For eBay, it is all about keeping the sales happening, and they do that by always siding with the buyer.

[tobaccocardyahoo]

The US government and State Governments have Consumer Protection Laws which protect buyers.

Ebay cannot take away those protections. Ebay could decide to shoulder the costs of those protections, and sometimes does, just as PayPal used to send lots on Seller Protection.

But few Internet Marketplaces are footing the bills for sellers who are unable to make enough money to absorb these costs because their businesses are too weak. There are more sellers than any marketplace needs, and Darwinism rules.