eBay loves to push a failed procedure that clearly doesn't work or has no path forward

[a-ipower]

1. "item sold" but not "paid", how many times we have to repeat this useless procedure by wasting huge amount of time communicating with buyers and back tracking on payment status just to making sure we won't be charged with final value fee for an item that was never sold? 

99% of time it ended in a failed transaction and it puts both buyers & sellers in a confusion loop for bitter experience, 99% customers would tell you they have no interest to complete the transaction and we have to keep harassing buyers and do extra useless work for total none-sense.     

1. With a such failed account metric system in place.  you keep sending seller messages warn them to "improve their performance or take account penalty" yet, such failed metric system leave sellers 0 room to make any adjustment even with 100% perfect metric for the next few month or a year

Supremely idiotic design, the metric system keep bad score(most wronged by ebay & buyers) for a whole year and factor them out from total transcation while completely disregard seller's concurrent/latest performance.   

Acceptable defect threshold for a whole year =0.30%  

4 Month in, "transaction defect rate = 0.59%  from 4 out of 669 orders"   (again all 4 wronged by eBay's ruthless policy and scammy buyers)   

Ebay: "bla! please improve your account metric or get screwed"  

Us: getting perfect performance for the next 2 month,  improved defect rate from 0.59% to 0.56%, = 4 out of 724 orders"  6 month after with perfect performance defect rate = 0.49% or 4 out of 819 orders.   

With ebay’s genius math, it’s impossible to shake off these 4 defects in a whole year cycle, until we reached 1200 transaction with perfect performance, assuming ebay don’t screw us with their inhuman policies.

And I don’t even want start on how we got those 4 defects by ebay’s policy in the first place.

Pure genius.   

[zamo-zuan]

"Keep your head down and keep pushing forward like it's the Battle of Okinawa" seems to be the motto they've been using for the last 2 years.

I've been wishing since then that one day, I'll come to work and there'll be an announcement where eBay announces their plans didn't go as well as expected so now they're moving forward on a clean slate and trimming everything that failed. 

[a-ipower]

Yesterday after I demonstrated eBay's own epic failed metric math to eBay's seller support and ask them to provide me a way to "improve" seller performance under this math.  They then giggled and told me "Sir, I agree with you 100%, unfortunately there's nothing we can do to adjust the system, and you were right, there isn't a way you could do any better, I recommend just wait it out for another 6 month"    

[zamo-zuan]

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@a-ipower wrote:

Yesterday after I demonstrated eBay's own epic failed metric math to eBay's seller support and ask them to provide me a way to "improve" seller performance under this math.  They then giggled and told me "Sir, I agree with you 100%, unfortunately there's nothing we can do to adjust the system, and you were right, there isn't a way you could do any better, I recommend just wait it out for another 6 month"    

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Yup. I've showed them issues with metrics and statistics not adding up. I've showed them ways that the service metrics are NOT comparing peers, especially in Motors. I've shown them items that weren't appearing in search. 

Usually they are honest and apologize saying there's nothing they can do. On occasion they've escalated it. But those ended with nothing. The most equipped employee they connected me with seen the issue and couldn't explain it, told us he would look in to it. Weeks later msg us and said "He didn't forget about us, it just takes time to figure these things out", and that's the last we heard of him.

After that, he was then claiming we "weren't someone he was assigned" lol. Despite us having the emails from him to prove it.

Oh, and that reminds me. I've also showed them the announcement at late 2016/early 2017 that said MPN enforcement would not be happening until 2018, and mid 2017 would have a branding tool. June comes, and due to issues with eBay ADVISING us to set all our items as MPN does not apply, we suddenly have 4000+ listings taken down!

They gave no recompensation for their own mistakes, despite them starting MPN enforcement BEFORE the timeline in their announcement!

And then to pour salt on the wound, a few weeks later, we get another announcement.

"MPN Enforcement will begin next month, please be sure to have an MPN included by then".

AFTER THE REMOVAL FOR NO MPN ALREADY BEGAN!

EBay takes no responsibility and will not compensate for their mistakes, and it does not matter if you have evidence of them doing wrong. 

[pjcdn2005]

I agree that the seller metrics system is flawed but I’m confused by your first paragraph as unpaid items shouldn’t affect your metrics.  Are you filing an unpaid item claim?

[a-ipower]

My bad if my first paragraph confused anybody, I tried to make 2 cases on why eBay keep pushing stuff that clearly doesn't work..

First being the seller metric system that actually provide 0 way for anyone to improve once a bad score is decided on a certain month(even faulted by scammy seller & eBay)

Second is unpaid item cases, it does not affect seller metrics, but a huge time wasting mechanic to both buyers & sellers that has no place to exist in this day and age since 99% of the cases ended with customers not intent to buy, so why even bother to have such system in place?  Not sure about anyone else, but 15% of our sales would stuck in "sold but not paid) and we still get billed for final value fee as if items are sold, then we have to spend our labor to resolve each cases.   

[flyingmvp]

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1. With a such failed account metric system in place.  you keep sending seller messages warn them to "improve their performance or take account penalty" yet, such failed metric system leave sellers 0 room to make any adjustment even with 100% perfect metric for the next few month or a year

Supremely idiotic design, the metric system keep bad score(most wronged by ebay & buyers) for a whole year and factor them out from total transcation while completely disregard seller's concurrent/latest performance.   

Acceptable defect threshold for a whole year =0.30%  

4 Month in, "transaction defect rate = 0.59%  from 4 out of 669 orders"   (again all 4 wronged by eBay's ruthless policy and scammy buyers)   

Ebay: "bla! please improve your account metric or get screwed"  

Us: getting perfect performance for the next 2 month,  improved defect rate from 0.59% to 0.56%, = 4 out of 724 orders"  6 month after with perfect performance defect rate = 0.49% or 4 out of 819 orders.   

With ebay’s genius math, it’s impossible to shake off these 4 defects in a whole year cycle, until we reached 1200 transaction with perfect performance, assuming ebay don’t screw us with their inhuman policies.

And I don’t even want start on how we got those 4 defects by ebay’s policy in the first place.

Pure genius.   

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The seller metrics  is not a failed system, it is doing exactly what it is (currently) supposed to do.

it was initially designed to filter bad sellers but the venue had found a profitable way to use it as a leverage against it's sellers.

Now, it is a useful method to penalize sellers with false and unjust defects when they are being compared and assessed against irrelevant "Peers" performance.

defects are given knowingly and intentionally so they can collect more FVF penalty fees.

Just another simple and easy passive income scheme.

[the*dog*ate*my*tablecloth]

If you have a lot of unpaid items then use fixed price with immediate payment required. If you don’t want to to that do you at least have your bidder block set to block anyone with two or more UIDs in the last year?

[cashvaluerecovery2011]

The intention is for you not to get out of the bad metric fee jail. Its why the info to what your peers are doing is kept from you. Are you really even doing poorly? Or is it just a hidden scam? The only way to stay safe is to try super hard not to get returns.

[luckythewinner]

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@zamo-zuan wrote:
Yup. I've showed them issues with metrics and statistics not adding up. I've showed them ways that the service metrics are NOT comparing peers, especially in Motors. I've shown them items that weren't appearing in search.  

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That's like showing the McDonald's cashier that pricing the 4 piece McNuggets at $1.99 makes no sense when the 10 piece McNuggets is on sale for $2. 

They will smile at you, agree ith you, and continue to collect their $7.25 an hour. But they have no power to change the prices, so you are only wasting your own time as well as theirs.

[3eyedfishcatcher]

unpaid auction items should not be generating defect rates. That is unless you are manually canceling the sales after the buyer does not pay. Manually canceling a sale with out a buyers request will usually cause you to get a defect. For unpaid auction items you should be using the unpaid item assistant. The assistant will automatically open the case at the time period specified by you. It sends users reminders for 4 days to pay then after that it will close the case if the item is not paid for and give you a credit for any fee's.