cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

eBay keeps banning my accounts and will not explain why

So I sell many products on different ebay accounts and all of them are up to date on fees and have outstanding performance. This account I made was for toys. Before anyone says they tell you the reason they banned the account... this is the message I have received. Which is unclear and very vague. Also I have called them several times to try to resolve the issue they stated "we can not disclose that information".  

 

Your eBay account has been permanently suspended because we noticed activity that we believe is a risk to our community.

This means the following:
- You can’t buy or sell on eBay any longer. Any other accounts that you own or that are associated with this account have also been suspended. 
- Outstanding selling fees are due immediately, and any amounts that you haven’t previously disputed will be charged to the payment method we have on file. 

The safety of our community is a top priority for us, so our decision to permanently suspend your account is final and can’t be appealed. 

If you have any concerns or questions regarding this matter, select Help & Contact at the top of most eBay pages.

We removed the following listings:

 

Thanks,
eBay

 

Any advise? 

Message 1 of 88
latest reply
87 REPLIES 87

Re: eBay keeps banning my accounts and will not explain why

@duncanvr 

There is no rule against drop shipping.

Drop shipping is allowed and there are thousands, possibly millions of dropshippers, trying to sell on eBay.

 

It's not usually successful because every dropshipper has thousands of competitors, but they are certainly allowed.

Message 16 of 88
latest reply

Re: eBay keeps banning my accounts and will not explain why

Well that is weird that only one linked account got suspended and not all the others? Something is not right. When you spoke to ebay did you get the regular call center or a USA call center rep? I would ring several times more and demand to speak to a manager. Or get on to facebook and look for ebay for business and ask there. I fail to see why they will not tell you the reason behind the suspension and let you try to resolve the situation. In your shoes I would find a way to unlink all the accounts so if something goes wrong with another account it won't affect the rest of the linked accounts. Yes I was looking at your international shipping lol. Be aware overseas buyers still see the FREE shipping shown in some of the main images. Not sure if that will ever cause a problem. Personally if its free in USA I would not show that free shipping in the main image buyers know its free shipping. anyway. You need to watch the negs on this account to, you don't want to many more.

Message 17 of 88
latest reply

Re: eBay keeps banning my accounts and will not explain why

Drop shipping may not be the issue at all.  There are many reasons to have an account and seller suspended.  It could be related to an account from 10 years ago that had issues or some other infringement of the user policy.

 

Account holds, restrictions, and suspensions | eBay

 

User Agreement | eBay

 

If they keep this account alive transfer the inventory from the other stores and you should have no problem selling.   If they close this account too try another platform.

 

 

Message 18 of 88
latest reply

Re: eBay keeps banning my accounts and will not explain why

eBay keeps banning my accounts and will not explain why

 

Well the reason they "keep" banning your accounts is explained in the message: "Any other accounts that you own or that are associated with this account have also been suspended."

 

Apparently there is an account somewhere associated with your accounts that has been suspended, and yours are also being suspended as a result. 

 

Do you have (or have you ever had) a child, partner, roommate who has an account that has been suspended?  Someone who lived at the same address, had a join account with you, shared your internet access or IP address, phone number, or email account? 

Message 19 of 88
latest reply

Re: eBay keeps banning my accounts and will not explain why

@party.vibesentertainment 

 

Once they suspend one account, it won't be long until all of your accounts are shut down.

If they didn't tell you what the problem was in the email they sent, they won't tell you.

They don't want people to know how to bypass whatever it was that got you suspended.

Have A Great Day.
Message 20 of 88
latest reply

Re: eBay keeps banning my accounts and will not explain why


@luckythewinner wrote:

Well the reason they "keep" banning your accounts is explained in the message: "Any other accounts that you own or that are associated with this account have also been suspended."

 

Apparently there is an account somewhere associated with your accounts that has been suspended, and yours are also being suspended as a result. 

 

That is my guess and one of the reasons why the OP has to open an account for each type of item they sell. Eventually Ebay will catch them all.

Message 21 of 88
latest reply

Re: eBay keeps banning my accounts and will not explain why

Is there any indication/suggestion/hint on any of your other accounts of there being a compromise?

Not saying 'NO' doesn't mean 'YES'.

The foolishness of one's actions or words is determined by the number of witnesses.

Perhaps if Brains were described as an APP, many people would use them more often.

Respect, like money, is only of 'worth' when it is earned - with all due respect, it can not be ordained, legislated or coerced. Anonymous
Message 22 of 88
latest reply

Re: eBay keeps banning my accounts and will not explain why

My new partner that I have the other account with under the LLC had his account suspended for owing eBay $270 which he was forced to pay by me 2 days ago. 

Message 23 of 88
latest reply

Re: eBay keeps banning my accounts and will not explain why

Regular call center and surprisingly enough they wouldn't even transfer me to a manager or supervisor

Message 24 of 88
latest reply

Re: eBay keeps banning my accounts and will not explain why

 

"My new partner that I have the other account with under the LLC had his account suspended for owing eBay $270"

 

BINGO  That's the reason.   I knew the truth would appear out eventually...

 

 

Message 25 of 88
latest reply

Re: eBay keeps banning my accounts and will not explain why


@party.vibesentertainment wrote:

My new partner that I have the other account with under the LLC had his account suspended for owing eBay $270 which he was forced to pay by me 2 days ago. 


Now the rest of the story comes out. 

 

When the "other account you have" was suspended, you lost your selling privileges on eBay - regardless of what account you use. 

 

So it sounds eBay did have a reason to suspend this alternate account, and did inform you of the reason.  The "suspicious activity" on this account was the fact that you were using it to sell in violation of eBay policy. 

 

Message 26 of 88
latest reply

Re: eBay keeps banning my accounts and will not explain why

Unfortunately ,  eBay has banned you and soon expect this id account will be shut down as well

Accept it and plan the rest of your life minus eBay

Good Luck

Message 27 of 88
latest reply

Re: eBay keeps banning my accounts and will not explain why


@party.vibesentertainment wrote:

My new partner that I have the other account with under the LLC had his account suspended for owing eBay $270 which he was forced to pay by me 2 days ago. 


I used to have a deadbeat partner who wouldn't pay his bills on time, too. I divorced him.

Message 28 of 88
latest reply

Re: eBay keeps banning my accounts and will not explain why

"which he was forced to pay by me 2 days ago. "

Message 29 of 88
latest reply

Re: eBay keeps banning my accounts and will not explain why

But if the fee was paid what is the issue?

Message 30 of 88
latest reply