mam98031 • Volunteer Community Member • Buyer/Seller since 1999
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I have no idea what any of you are going on about or why it matters. The guy sent the item back, when I got it back I went to PayPal and refunded as I deemed appropriate, the same as any other time I have to refund someone. eBay had nothing to do with it.
Well now that would depend. This was an Ebay transaction correct? Then Ebay rules apply. Did the buyer open a return request? If so you as the seller need to work from that Return Request. Issue the return label and then wait for the item to be return. Once it is returned, the you go back into the Ebay INAD return request and issue the refund.
When an Ebay return Request claim it is always in your best interest to work from the claim and not go around it and refund from PP. As you can see, that just complicated things.
When you don't have the funds in your PP account to cover a refund then it is a pending refund. It will stay pending until they pull enough money from your attached bank account to cover the refund you are trying to process. That can take several days.
At the time of the partial initial refund the funds were in PayPal. Why would I refund through eBay and put it on the credit card that pays my seller fees when I could refund it at Paypal? That makes no sense in addition to being irrelevant to the problem at hand here.
Refunding on an open claim through PP does NOT put the refund on your CC. It pulls from the buyer's payment in PP. It isn't "irrelevant". It is the proper process when you have an Ebay claim. And if you had read the claim it gives you instructions as well.
Further, eBay was able to see the partial refund I made. Therefore to eBay it makes no difference how I refund the money, only that I do make the refund for the full amount. So I don't appreciate the tone trying to accuse me of doing something wrong.
That is an assumption on your part that isn't necessarily true. You came here for some help. No one is trying to make you feel bad. We all make mistakes. Most of us learn from them and move on. And gain a little knowledge for the next time this kind of situations arrises.
When I found out where I made my mistake and that eBay wouldn't allow just a partial refund, I went back into PayPal and refunded the remaining amount. At that time there were no funds in the PayPal account. It told me it would take the remaining funds from my bank account. It made no indication that would not immediately happen, like when I make a payment through PayPal. For whatever absurd reason however it does not immediately happen.
It never immediately happens. While PP can move money into your account pretty fast, it is unrealistically slow to move it back. And this is why you are having the problem you are having. Your buyer is NOT refunded yet. So they are unhappy and they complained to Ebay.
Thus the lying weasel gets the case closed in his favor and right now pending a double refund on top of stealing $30 from me to ship the item back and forth.
The buyer is NOT lying. And they aren't a "weasel". They don't have their money and that is likely what they told Ebay. And that is the truth. Not a lie. That pending refund is your issue here. It creates problems. You should see if you can cancel the pending refund in PP. That would be the quickest remedy for you now. As if you let it go through, they your buyer would receive that amount of money twice.
Anyhow, eBay called back and was of no help, they told me I have to go to my bank or PayPal to cancel the pending transaction there. Nothing shows in my bank account. So now I'm waiting to hear back from PayPal.
Why are you waiting to hear from PP. Call them and fix the issue. Typically it is much faster that way. Or go into the refund transaction and see if there is a way to cancel it. I don't know if there is as this is not something I've ever done.
Now can we stick to the actual question at hand and be helpful instead of attacking me for whatever it is you think I did wrong?
No one is attacking you, you just don't like the answers you are getting. There is a difference. Ebay did not steal any money from you nor has your buyer. Your partial refund through PP is pending and No One, not Ebay and not your buyer has that money. It would be in your best interest to do what you can to cancel that pending transaction. That is the remedy to the problem you have here.
@postingid7659 wrote:
And as I expected the bank can't do anything either until it shows up in my bank account. Then I can dispute the transaction with them. So the bottom line is a fraud is being perpetuated here and no one can do anything to prevent it. eBay refuses to allow me to appeal the case, Paypal refuses to do anything, and the bank can't do anything until Paypal gets off their butt and puts the transaction through.
I will just have to call the card company and dispute the transaction with them. One way or another this is not going to happen.
Let me try this a different direction.
What is it that you perceive to be the fraud? How is the buyer making money on this transaction?
Ebay and PP both have very good protection on INRs if you follow the rules for sellers.
Did you put a trace on the packages?
