eBay is outdated, not user friendly, and does not stand by its own rules

[fourthfashions]

eBay’s rules very clearly state if a return is initiated but the buyer doesn’t return the item in 15 days the return will be closed and the seller will be protected from any negative feedback. Yet that’s EXACTLY what happened to me and somehow my request to get the feedback removed was denied. So essentially they’re giving power to buyers to buy items then give bad/untrue reviews in hopes you will give them a discount or refund while they keep your item. With Amazon, Temu, and tik tok being more seller friendly it’s time to move on completely away from eBay. Worst site to sell on I’ve actually never been more excited for a company to go out of business 

[kensgiftshop]

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@fourthfashions wrote:

Worst site to sell on I’ve actually never been more excited for a company to go out of business 

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Almost 3 months later and you still have 43 listings up.

I'm guessing you don't want them to go out of business until you sell off your items?

[mam98031]

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@funnylady1 wrote:

I agree…26 years with them, they do not stand behind the sellers.  I state on my listings, NO RETURNS, which means nothing to  Ebay.  They don’t even question the sellers, just refund these buyers, take the money out while I’m trying to make a living.  Why state NO REFUNDS ..it doesn’t mean anything.  I’m looking for another way..we pay them enough, and I don’t get nearly as many hits as I used to.  I think people are catching on

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@funnylady1 

Ebay does follow their policies for sellers that choose to have a No Return Policy.  The problem is that there are many sellers that do not understand what this actually means on the site.  Ebay does depend on the sellers to know the rules.

Ebay doesn't force a seller to refund a buyer for any seller regardless of their stated return policy UNLESS the seller did not resolve the INAD in the allotted amount of time.  

This is likely why you don't understand.  You said "Why state NO REFUNDS ..it doesn’t mean anything."  The return policy states NO RETURNS.  It does NOT say "No Refunds".  And that is a pretty important distinction.

The return policies options are as follows.

1. No Returns
2. 30 day returns w/ buyer pays shipping
3. 60 day returns w/ buyer pays shipping
4. 30 day returns w/ seller pays shipping, AKA Free Returns
5. 60 day returns w/ seller pays shipping. AKA Free Returns
6. 14 Day returns in certain categories

With option number 1, No Returns the seller can completely deny taking a return for a Buyer's Remorse Return Request.  Or if they want to, they can accept the return and have the buyer pay the return shipping.  If the seller so chooses, they can withhold the original shipping if it was separately stated on the listing [not free shipping] when it is time to refund the buyer.

On options 2 & 3 the buyer is responsible for the return shipping on a Buyer's Remorse Return.  Plus, if the seller so chooses, they can withhold the original shipping if it was separately stated on the listing [not free shipping] when it is time to refund the buyer. As of October 1st 2019, sellers that are TRS have some additional protections as well as they can issue partial refunds if they use options 4 or 5 as their return policy.

On options 4 & 5 above, they are also known as Free Returns.  If a seller that has either of those policies, they will pay the return shipping even on a buyer's remorse return.  A seller can withhold the original shipping value from the refund if the shipping was separately stated in the listing [not free shipping].  Also, Seller’s offering options 4 or 5 have the ability to do partial refunds in certain cases if the item arrives back damaged, missing something or in a condition less than what it was sent to the buyer in, see the policy for more details, the link is below.  In the cases where a deduction in the refund is taken due to damage or other authorized reasons for a partial refund, Ebay will protect the seller from negative or neutral feedback.

ALL OPTIONS [1, 2, 3, 4 and 5] are required to process SNAD claims without exception.  Even if they are improperly filed and should have been a Buyer’s Remorse claim.

All return policies by sellers must meet or exceed what is stated in the Money Back Guarantee Policy!

14 day return policies are allowed in certain categories: Jewelry & Watches, Collectibles & Art, Cameras & Photo and Medical, Mobility & Disability Equipment.

For those with Free Return and/or TRS members with 30 day return policies, there are some added protection benefits, one of which is the ability to do a discounted refund under certain conditions.

[mam98031]

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@cambriachick wrote:

I don't think eBay will miss a seller with 85.7% positive feedback.

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@cambriachick 

I think that is really unfair.  If you look at their feedback, the percentage is this low because they got ONE negative against only a few positive feedback in the past 12 months.  That would tank anyone's percentage.  Details matter.

[inhawaii]

eBay is outdated, not user friendly, and does not stand by its own rules

Then why are you still selling here?

[bonjourami]

TO  

fourthfashions

"about the life you do not have, the sex you’re not having,"

Oh my, where did that come from?  You seem to be on a different wave length than others in this thread.

[bonjourami]

Whoops my apologies, my last post was meant for the op, not you!