eBay is lying about seller defects to steal our money

[afgfp]

eBay has stolen hundreds of dollars from me because of bogus defects they created …not the buyer!!!! After 20 years I’m done.  I hope other sellers will exit this business where greed rules. 

[flyingmvp]

The seller metrics is designed to punish you and increase Ebay's take of your FVF's,

Can you share how did they steal from you? 

[katzrul15]

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@afgfp wrote:

eBay has stolen hundreds of dollars from me because of bogus defects they created …not the buyer!!!! After 20 years I’m done.  I hope other sellers will exit this business where greed rules. 

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What exactly impacted your metrics? Shipping, unresolved Buyer claims that e-Bay stepped in to resolve?  Combo of issues?

[crazystuff4sale]

Defects may be eligible for removal in some cases if they really aren't your fault.

The Automated Seller Help Tool in Seller Hub is a good place to start.

[soh.maryl]

Certainly would like to hear the details of this if you'd care to share them.

[mandisattictoyz]

@flyingmvp your kidding right?  Some foreign person with English as a second or third language throws darts at a board to determine which returns should count against us for high not as described rates from month to month.  If you have returns, download the .csv file from you service metrics each month and see how they count for the first month but not the second or third.  I’m already taking eBay to arbitration for this myself as it amazes me how a returned item for not as described or defective or doesn’t match photos or whatever excuse people want to use can be sold the very next day and I get 5 star feedback from it.  Get real 

[lamber9347]

Interesting, I wonder why they are only lying about your defects and nobody else....

[calntom]

Would be interested in hearing your actual story.

[mtgraves7984]

@afgfp 

I'm on the edge of my LaZBoy... do tell.

[inhawaii]

I assume you lost a few disputes.  If you truly feel that way, that ebay chose you at random and  is creating false defects against you just to increase your fees.  I guess ebay is just out to get you for some reason. If you truly have that level of distrust. Then you have no business being in business in my opinion.

[bbravo65]

(I wondered...)

...didn't I just read somewhere in this forum that another poster complained 5% extra fee from eBay was collected due to seller defects...???

[juju_poca]

Yes, this "item not as described" ratio is a serious issue.
But I still don't have a clear picture about what contributes to this "item not as described" ?
For insance ....
Buyer filed eBay dispute for item not received, but traking shows delivered, but buyer intentionally not close the dispute.
Buyer filed payment dispute for "buyer does not recognize transaction" but item was delivered

Will the above 2 scenarios contributes to "item not as described" ratio ?

[kensgiftshop]

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@juju_poca wrote:

Yes, this "item not as described" ratio is a serious issue.
But I still don't have a clear picture about what contributes to this "item not as described" ?
For insance ....
Buyer filed eBay dispute for item not received, but traking shows delivered, but buyer intentionally not close the dispute.
Buyer filed payment dispute for "buyer does not recognize transaction" but item was delivered

Will the above 2 scenarios contributes to "item not as described" ratio ?

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No, Item Not Received is completely different from Item Not As Described.

[calntom]

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@juju_poca wrote:

Yes, this "item not as described" ratio is a serious issue.
But I still don't have a clear picture about what contributes to this "item not as described" ?
For insance ....
Buyer filed eBay dispute for item not received, but traking shows delivered, but buyer intentionally not close the dispute.
Buyer filed payment dispute for "buyer does not recognize transaction" but item was delivered

Will the above 2 scenarios contributes to "item not as described" ratio ?

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Payment dispute thru the buyer's financial institution does not count as a service metrics hit either.

Under the Performance tab there is another tab called Service Metrics. There you can see exactly what constitutes a INAD and a hit on the Service Metrics.