eBay

scottiepup · ‎01-15-2022

eBay for Business on Facebook has been very helpful for sellers and I contact them frequently when there's an issue. For the last 3 days all the sellers are getting is an odd message that says Thank you for contacting us on our Social Media channel. We’re here for you any time. You are entering a third-party application, therefore we recommend you do not share any personally identifiable or payment-related information. We will be with you shortly.

Since when are they a third party and why are they not getting back to me shortly. It's been 3 days. Is eBay doing away with this helpful source of information?

scottiepup · ‎01-20-2022

Up until this issue they required you to send them your name, ebay email address and zip code to verify your identity. Now they send a link to log into your account.

readabouthorses · ‎01-20-2022

@scottiepup wrote:
Up until this issue they required you to send them your name, ebay email address and zip code to verify your identity. Now they send a link to log into your account.

Multiple people have said they've had problems with that link and it also didn't appear to me that it was a secure link (it isn't https). Not sure I would want to click on that link on Facebook.

popblox · ‎01-20-2022

@scottiepup wrote:
This wasn't the issue at all - they finally explained that they now require you to log in when they send a link because of issues with Facebook. Only problem is the links don't work all the time.

I just had to contact them on FB and this is how it went:

1. On 1/ 18 @ 12:16 pm, I sent a msg to eBay through the FB page via browser.

2. Immediately received an automated response "Thank you for contacting [. . .]. We will be with you shortly."

3. On 1/19 @ 2:22 pm, I get this msg with the link:

4. On 1/20 @ 8:54 am, I click on the link, which sends me to a secured page to log in to eBay. After logging in, I'm redirected to the chat via a web version of the FB Messenger app (not the FB page).

5. I immediately received the same automated response "Thank you for contacting [. . .]. We will be with you shortly."

To summarize, it's been a full 48 hours since my initial inquiry, and I still haven't received an actual response. By eBay standards, there's almost always an abnormally long "working out the kinks" period, so I haven't succumbed to growing cynical about it yet (but I'm close).

sextons-sweet-deals · ‎01-20-2022

let's be truthful here! Facebook is collecting data from us! Probably providing some type of service with eBay and in return collecting data and then selling it. eBay should be ashamed of themselves for making Facebook the "go to" in order to get help.

I'm no rocket scientist, but I have common sense like everyone else here.

eunster1313 · ‎01-20-2022

@sextons-sweet-deals wrote:
let's be truthful here! Facebook is collecting data from us! Probably providing some type of service with eBay and in return collecting data and then selling it. eBay should be ashamed of themselves for making Facebook the "go to" in order to get help.

I'm no rocket scientist, but I have common sense like everyone else here.

valueaddedresource · ‎01-20-2022

@sextons-sweet-deals wrote:
let's be truthful here! Facebook is collecting data from us! Probably providing some type of service with eBay and in return collecting data and then selling it. eBay should be ashamed of themselves for making Facebook the "go to" in order to get help.

I'm no rocket scientist, but I have common sense like everyone else here.

@sextons-sweet-deals my take on this whole thing is eBay may finally be waking up to the risks posed by directing sellers to a competing marketplace for support and may be concerned about that competing marketplace using information passed through messages to try to poach sellers, so they've changed how they authenticate your user info when contacting them on Facebook.

Take it with a huge grain of salt, it's just my wild guess...but especially considering they are *not* requiring this for support through Twitter or if you message just the regular eBay page on Facebook (it is only eBay for Business, ie. support for sellers), there is definitely something odd going on here.

sextons-sweet-deals · ‎01-20-2022

it would be interesting if anyone that went through Facebook to communicate with eBay would share and admit if they suddenly started getting junk e-mail , text, calls, or junk in the mailbox.

eunster1313 · ‎01-20-2022

@valueaddedresource wrote:
@sextons-sweet-deals wrote:
let's be truthful here! Facebook is collecting data from us! Probably providing some type of service with eBay and in return collecting data and then selling it. eBay should be ashamed of themselves for making Facebook the "go to" in order to get help.

I'm no rocket scientist, but I have common sense like everyone else here.
@sextons-sweet-deals my take on this whole thing is eBay may finally be waking up to the risks posed by directing sellers to a competing marketplace for support and may be concerned about that competing marketplace using information passed through messages to try to poach sellers, so they've changed how they authenticate your user info when contacting them on Facebook.

Take it with a huge grain of salt, it's just my wild guess...but especially considering they are *not* requiring this for support through Twitter or if you message just the regular eBay page on Facebook (it is only eBay for Business, ie. support for sellers), there is definitely something odd going on here.

I'm not saying that this has anything to do with it but who knows.

Update about Facebook Groups

https://community.ebay.com/t5/Share-eBay-Technical-Issues/Update-about-Facebook-Groups/td-p/32578520