eBay customer service

[bnovick]

Why is it so difficult to get customer service? I wrote this about a half hour ago and have not seen it come up for discussion. I called today and waited 25 mintes before hanging up. I called back about ten minutes later a waited 35 minutes before hanging up. Why is it so difficult to get customer service from eBay?

[emerald40]

Are you referring to feedback or product information.

If the latter, do not use sell similiar when making your listing.

[bnovick]

Thanks.At least I know why was given a 1 for a product rating when it didn't deserve it. A few people that I ave communicated with wonder why eBay doesn't hire people who understand the particular area that they are servicing such as baseball card grading.

[dola-71]

Because there are too many people who call about every little thing, people who make up issues, people who don't know policy and then argue with the reps who also don't know policy.

The list goes on...

[bnovick]

I only use sell similar for other spa graded tens or nines.

[godzilla_goose]

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@bnovick wrote:
Yes, my problem is that a person gave me a 1 rating saying my baseball
card was overgraded when it is a PSA 10 and was graded by a professional company. Yet that person's statement went right on my selling listing, and I wasn't even aware of it.

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bnovick,

Here is the specific eBay listing that I believe that product review was applicable:

https://www.ebay.com/itm/1972-Topps-123-Ed-Acosta-NM-D109305/191729157767?epid=169843730&hash=item2c...

Look carefully along the lower left edge just above the corner of the card to see the ding and then read the reviewer’s comment.

It’s INCREDIBLY STUPID of eBay to put a product review on another seller’s eBay listing when the product review isn’t applicable.

[bnovick]

How do you opt out of having reviews??

[bnovick]

I'm not sure I was give that option as I would have tried to use it.
Again, how do you have that option always??

[emerald40]

You used to be able to opt out, but ebay ended that.

Now you can't.

But as I said I thought it was posted that you will not get it if you do not use sell similar.

[castlemagicmemories]

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@bnovick wrote:
How do you opt out of having reviews??

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[steelernation2007]

There is a site called gethuman.com that will give you the best phone number to talk to an actual person with various large companies. Try it out.

[sharingtheland]

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@emerald40 wrote:

Are you referring to feedback or product information.

If the latter, do not use sell similiar when making your listing.

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Product reviews are linked to the corresponding (supposedly) product page.