eBay cancelled order without my consent after 4 days

[greg_orye]

I have a buyer waiting for some other items of mine to end. They won an item about 5 days ago. Buyer contacted me to let me know he was watching other items and hopes to win so he can get it all at once. Yesterday eBay cancelled the order because he hadn’t paid yet . This is the second time this happened against my consent. How do I let buyers have more time to pay for an item they won without eBay cancelling the order after 4-5 days?

[eunster1313 · Accepted solution]

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@greg_orye wrote:

I have a buyer waiting for some other items of mine to end. They won an item about 5 days ago. Buyer contacted me to let me know he was watching other items and hopes to win so he can get it all at once. Yesterday eBay cancelled the order because he hadn’t paid yet . This is the second time this happened against my consent. How do I let buyers have more time to pay for an item they won without eBay cancelling the order after 4-5 days?

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Preferences for items awaiting payment

https://www.ebay.com/Cancel/Preference/UnpaidPurchase 

[monica-sells]

can't blame ebay for this one....

you gave them consent......

@eunster1313  is correct with that link

also look here

https://www.ebay.com/cnt/ManageBuyerCommunication

so you can control the auto communications for unpaid

remember though, you will have to monitor "real" unpaid items manually

[a_c_green]

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@greg_orye wrote:

How do I let buyers have more time to pay for an item they won without eBay cancelling the order after 4-5 days?

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It's on your Unpaid Purchases page for automatically closing Unpaid items (i.e. so you don't have to do it manually):  https://www.ebay.com/Cancel/Preference/UnpaidPurchase

There is also an exception list maintained on that page if you want to exclude buyers whom you're allowing to pay late.

[inhawaii]

Again, it's all ebay's fault.

That ebay is sure a trouble-maker.

[janet9988]

 Ebay did have your permission to do so.