eBay Trust & Safety Team Investigation Repost #3 Opinions Please

[jrm_performance]

I keep having this post taken down by eBay, I'm going to continue posting it indefinitely until eBay refunds my money & gives me my seller accounts back. I've attached around 1/10th of the emails I've received from their back office team. This is about the most repulsive thing I've ever dealt with.

I started selling on eBay back in 2004, & my account had 272 100% Positive Feedback Until October 2017, & I broke my back, which tore my Spinal Cord. I was in the hospital for 6 months over that. I had my account hacked, & someone sold 3 iPhones on my @gma_452001 account leaving me with 3 negative feedback. My seller performance is still above Standard on that account, & my account @jrm_performance, which I opened in 2020. I started selling on my second account in 2023, & I was starting to get decent sales. I found out the hard way that once you sell an item over $750, prepare for submitting countless documents to eBays back-office team, which I found out isn’t even connected to eBay, they just contract out to them. You cannot call them, & you have wait at least 72 hours per submission to hear back from them. All they are good for is asking for more documentation.

The Back Office Team made me Submit Proof of Bank Address, Proof of EIN, Certificate of Good Standing with the State of Arkansas, Proof of purchases for every Item that I had ever Listed, & Proof of Bank Statements for the Purchases. All of the mentioned submissions were separate, & I had to wait 72 hours then submit more documentation each time. After submitting the Bank Statements, their back-office team indefinitely suspended my account, because they then found my @gma_452001 account that had been hacked in 2017.

I then was told by 3 different eBay Reps in the Trust in Safety Department, that if I submitted documentation showing that I was hospitalized in 2017, that they would reinstate both of my seller accounts. After MULTIPLE submissions, & 32 days’ worth of submissions, eBays back-office team indefinitely suspended my @gma_452001 account, stating that I was a risk to the community. I find that very offensive on a legendary level. eBay has more nude photos for sell than on porn hub. eBay also charged me $27.95 for an upgraded store, even after shutting down my store over 30 days ago. They also INSTANTLY refunded a buyer $199.98, because he claimed that he didn’t receive the storage drive that I sent him, 10 days after the fact that it was delivered according the USPS. No investigation done or anything, since my account was restricted, eBay just refunded their money back, stealing $199.98 from me. They also haven’t paid for Wilwood Brake Fluid that I sold, & owe me $78 for that. THANKFULLY I had a supervisor tell me to refund the $3,400 Wilwood Brake Kit that I sold, which started all of this non-sense. The supervisor feared that eBay would never pay me for that, & I’d be out the $3,400 as well. I’ve been selling on Walmart, Amazon, my website JRMPerformanceParts.com, Shopify, Facebook Market Place, Instagram, TIKTOK, & other similar platforms. None have treated me this poorly. Like I said, both of my accounts show above standard, & are both close to 100% positive feedback. My @jrm_performance is 100% Positive. Keep in mind eBay Reps told me that has nothing to do it. CLEARLY! My advice to everyone, I would save your time & avoid eBay at all costs. They are not a Company that I would do business with.

[1786davycrockett]

@jrm_performance 

Too many walls of text.

Since you have been selling on eBay since 2004, you are already aware that the eBay Community Board is not the proper venue for your complaint, since the individuals on these boards are NOT employed by eBay.

Have you tried contacting eBay through the eBay for Business link on Facebook?  There are actually eBay employees on that site that may be qualified to assist you.

Good luck.

[jrm_performance]

@1786davycrockett you actually make a really good point, I wasn't sure if posting on the eBay community would do any good or not, I had a buddy recommend that I make a post on here. I think that I will take your advise & post on their Facebook, I don't know why I didn't think of that. I appreciate you taking your time to let me know that!

[ebooksdiva]

@jrm_performance To add to what @1786davycrockett  said don't post your issue on the eBay Facebook page click the blue message button to send them a private message with your issue. 

[jrm_performance]

@ebooksdiva do you think they will actually do anything about it? I'll give it a shot, not much it can hurt at this point. I had zero problems until I sold that $3400 Wilwood Brake Kit, & went over their $750 threshold. I honestly think their back office team was out to get me, I think they were hoping that I wouldn't be able to come up with the documents that they requested, & finally just indefinitely restricted my account. This went on for 32 days, one of the most irritating experiences that I have ever had.

[ebooksdiva]

I really don't know, it doesn't hurt to try.

[jrm_performance]

I contacted eBay via Facebook Messanger, & they were absolutely no help. I think the back office team irritated me less than rep on Facebook. I'm so irritated at this point, that I'm going to sue them for the $291.19 that I lost, the profit from the Wilwood Brake Kit that I sold, & my wasted 32 days & around 50 hours worth of eBay phone calls. I was made false promises, & ended up having a lost sense of hope. Worst experience that I've ever had, I won't ever even buy something off eBay after this.

[jrm_performance]

My Wilwood Brake Kits were not what eBay approves of, they prefer listings such as this...  link removed, point made

[jrm_performance]

Looks like I'm going to open up another account & overload eBays servers. Apparently I've been selling the wrong products, BLOWS MY MIND!!  Link removed, point made

[soh.maryl]

Really wish you hadn't posted your personal medical information on a public forum.

There is no one here who can resolve your issue.  

[bonjourami]

"I keep having this post taken down by eBay, I'm going to continue posting it indefinitely until eBay refunds my money & gives me my seller accounts back."

Sorry for your troubles, but if you keep posting this, Ebay will eventually just block you from the board. You are just adding fuel to the fire.

[ckimodog]

@jrm_performance 

So sorry for your situation and certainly hope you are feeling better.  Unfortunately, it looks like you neglected your account due to this unfortunate instance.  It also looks like you were selling keys to copyrighted products.  That's a big no no and this is why you were shut down.  You should have put your shop on vacation due to your hospital visits, but I doubt that's the reason your account was restricted.  I also doubt you'll be able to provide receipts for what you were selling as you were selling someone else's merchandise and digitally delivered goods which is also a policy violation if you are not approved.  Most are not.

Don't open another account, as that one will be shut down as well.  

I wish you well and Good luck with future opportunities.

[bonjourami]

Good catch on that.

[jrm_performance]

You seem very confused on the entire situation. I wasn't selling nude photos, those were listings that I was making fun of. I 100% supplied then with every receipt, & bank account with $138,000 in it just fyi. I'll post that on here too, don't kid yourself. And I was nearly killed, not going to suspend my eBay account in the middle of having spine surgery lol. 

[bonjourami]

ckimodog

" It also looks like you were selling keys to copyrighted products.  That's a big no no and this is why you were shut down."

"  I also doubt you'll be able to provide receipts for what you were selling as you were selling someone else's merchandise and digitally delivered goods which is also a policy violation if you are not approved.  Most are not."