@valueaddedresource wrote:In the Q3 earnings call yesterday, CEO Jamie Iannone said:
Based on community feedback, we've reduced another pain point for trusted sellers by increasing protection against fraudulent returns by requiring photos and providing returns shipping credits.
I'm assuming the return shipping credit he's talking about is the $6 credit for false INAD that was part of the Top Rated Seller additional protections from Fall 2019 update.
But I'm not sure what he meant about requiring photos to provide protection against fraudulent returns.
As a Top Rated Seller, my most recent "not as described" return certainly didn't require the buyer to upload a photo and it is in fact a false INAD - item was listed as 12" x 9", buyer states in return comments that he received 12" x 9" but needed 12" x 12".
I'm pretty sure if there had been a change to policy requiring buyers to provide pictures on returns that it would have been big news around here, so I'll admit I'm stumped. Anyone have any idea what he might have been referring to there?
Remember that email we got from eBay on 10/13/21? It was almost impossible to find anything significant, but I did see one minor change that involves "seller protection" and "photos":
https://www.ebay.com/help/policies/selling-policies/payment-dispute-seller-protections?id=5293
I can only assume that the addition of the "s" to photograph is what Lannone was referring to.
@popblox wrote:
@valueaddedresource wrote:In the Q3 earnings call yesterday, CEO Jamie Iannone said:
Based on community feedback, we've reduced another pain point for trusted sellers by increasing protection against fraudulent returns by requiring photos and providing returns shipping credits.
I'm assuming the return shipping credit he's talking about is the $6 credit for false INAD that was part of the Top Rated Seller additional protections from Fall 2019 update.
But I'm not sure what he meant about requiring photos to provide protection against fraudulent returns.
As a Top Rated Seller, my most recent "not as described" return certainly didn't require the buyer to upload a photo and it is in fact a false INAD - item was listed as 12" x 9", buyer states in return comments that he received 12" x 9" but needed 12" x 12".
I'm pretty sure if there had been a change to policy requiring buyers to provide pictures on returns that it would have been big news around here, so I'll admit I'm stumped. Anyone have any idea what he might have been referring to there?
Remember that email we got from eBay on 10/13/21? It was almost impossible to find anything significant, but I did see one minor change that involves "seller protection" and "photos":
https://www.ebay.com/help/policies/selling-policies/payment-dispute-seller-protections?id=5293
I can only assume that the addition of the "s" to photograph is what Lannone was referring to.
Each and every listing on eBay (with the exception of the big Chinese and corporate sellers who are allowed to use stock photos) has at least one photo of the items condition prior to shipment. What possible reason would they have for wanting people to upload something that only the AI bots are going to "see" before ruling against the seller?
@friskya wrote:
@popblox wrote:Remember that email we got from eBay on 10/13/21? It was almost impossible to find anything significant, but I did see one minor change that involves "seller protection" and "photos":
https://www.ebay.com/help/policies/selling-policies/payment-dispute-seller-protections?id=5293
I can only assume that the addition of the "s" to photograph is what Lannone was referring to.
Each and every listing on eBay (with the exception of the big Chinese and corporate sellers who are allowed to use stock photos) has at least one photo of the items condition prior to shipment. What possible reason would they have for wanting people to upload something that only the AI bots are going to "see" before ruling against the seller?
My guess is, based on the raging temperature in the eBay "community" and the quarterly 5% drop in buyers, eBay probably felt they needed to issue a press release that included something addressing the severe lack of seller protection on this platform.
Then, some person who has never sold on eBay decided it would be a great idea to add more photos to INAD payment disputes, because, despite the fact that it makes no difference whatsoever, they could just tell all of us there’s been “improvements” because they added an 's' to photo. Two is better than one, that's an improvement (right?).
What’s it called when you give somebody something that’s actually nothing at all? I don’t know, but to say I’m even remotely surprised is an understatement.
