cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

eBay Payment Account is Restricted ?

Hello Guys,

 

Please I need help, First I Hope everything is going well with you, I was very happy until I got a message from eBay yesterday Feb 15 about; ...My payouts are currently on hold because my eBay payment account is restricted. A U.S. Court has directed eBay to freeze my account... I m very afraid what i have done i have no idea please what can i do? I didn't t sell any brand items for the Plaintiff Company XXXXX I checked all my listed items theres not such name of the company or there products. I m writing this message to you and tears in my eyes because I have never done anything wrong in selling on eBay since 2015. You can check my account status. I m not a bad person. Please now I m asking you guys anyone was in this situation can help me if this problem can be solved what I should do. I m very afraid to lose my account or be in trouble. I m not a bad person. Please Please Help me I m begging you. 😞

Thank you for your help guys 🙂 

Message 1 of 81
latest reply
80 REPLIES 80

Re: eBay Payment Account is Restricted ?

@soh.maryl  Tagged you because you appear to be on line at the moment

 

Can I put the name of the VeRO company that is involved with the OP's issue on the forum or will I get in strife?

********************************************************************
I have been imported from Australia and this is my posting ID
Message 46 of 81
latest reply

Re: eBay Payment Account is Restricted ?

Thank you for your support 😢

Message 47 of 81
latest reply

Re: eBay Payment Account is Restricted ?

While you get this all figured out, you need to end all your listings, so you don't keep selling things that you won't get paid for. You can relist them later (within 2 months) after this is resolved.

Message 48 of 81
latest reply

Re: eBay Payment Account is Restricted ?

Thank you for your support. I deleted some other listings but there’s nothing related to video games or something a very kind member here suggested me to delete some smartwatchs that’s all.

Message 49 of 81
latest reply

Re: eBay Payment Account is Restricted ?


@puretouchshop wrote:

Thank you for your support. I deleted some other listings but there’s nothing related to video games or something a very kind member here suggested me to delete some smartwatchs that’s all.


 

If you can't get paid, you should end all your listings.

Have a great day.
Message 50 of 81
latest reply

Re: eBay Payment Account is Restricted ?


@kensgiftshop wrote:

@puretouchshop wrote:

Thank you for your support. I deleted some other listings but there’s nothing related to video games or something a very kind member here suggested me to delete some smartwatchs that’s all.


 

If you can't get paid, you should end all your listings.


 

@puretouchshop, this is correct.

 

If you can't receive payment, you should end ALL of your listings. You should not cancel any more transactions, you need to prevent any transactions from happening if you can't receive the payments, and you don't want to make potential buyers dissatisfied.

 

When you signed up for managed payments, do you receive the payments to your bank account in Morocco, a bank account in the USA, or to a Payoneer account?

Message 51 of 81
latest reply

Re: eBay Payment Account is Restricted ?

You should not cancel any more transactions, you need to prevent any transactions from happening 

 

@puretouchshop 

Do this NOW, END YOUR LISTINGS.  Cancelling too many transactions will get your account permanently banned. 

Please answer the questions posed to you in message 51. 

Message 52 of 81
latest reply

Re: eBay Payment Account is Restricted ?

Thank you for your support. But what if i shipped the orders and my account get banned and didn’t get the money i owe to eBay.

 

i receive payment to my Payoneer account.

 

What will happen if i cancel the sales i got now.

Message 53 of 81
latest reply

Re: eBay Payment Account is Restricted ?

@puretouchshop,

 

It's bad for your account to cancel transactions, but you that is why you should end your listings now, while you can't receive payments.

 

It's better to not have any transactions when you can't receive payment for them, than to cancel transactions.

Message 54 of 81
latest reply

Re: eBay Payment Account is Restricted ?

@lacemaker3  i have 3 sales waiting now what should i do. Any suggestions.

 

i have one more question. Is this company who reported me they have access maybe they will ask payoneer to freeze my payoneer account too ? Is it possible ?

 

Message 55 of 81
latest reply

Re: eBay Payment Account is Restricted ?

It has been suggested multiple times that you should  end your listings until you can get this resolved and yet you have not done that and now have more sales.  Why have you not ended your listings?

Message 56 of 81
latest reply

Re: eBay Payment Account is Restricted ?

What will happen if i cancel the sales i got now.

 

@puretouchshop 

Because you still have listings, eBay will likely allow the buyers to still pay.  They are paying via PayPal, Visa, Master Card, or American Express to EBAY.  Buyers can still pay eBay, but eBay is not going to give the money to you via Payoneer.  That is the part that has been frozen by eBay.  

You will have to find some other way to pay for shipping and pay your supplier because right now you can't use the money from any sales since you are not going to get any money.  It would seem that eBay could prevent the buyers from purchasing, but eBay does not care and they have not done that.  They are still going to get their fees from the payments even if you get nothing.  

It is not your eBay account that has been restricted, it is your ability to get paid.  They will let you list and sell all you want, but just not allow you to have the money.  

 Cancelling sales because you can't fulfil the orders is a serious policy violation with eBay.  A seller that does it too much may lose their ability to sell altogether. 

The people that are responding to you here are just buyers and sellers like yourself. Though most of us have heard of Vero issues for years, this is the first time a Vero issue involved preventing you from getting money that I have seen.  This has implications for others if this is a new "Vero member power".  I would say nobody knows at this point. 

 

WE DO KNOW that if you cancel more than a few sales, you stand the chance of losing your eBay selling ability as well, and so advised you to END THE LISTINGS  if you can't pay to ship them or pay your supplier. 

Until someone with an appropriate legal background can view the details of the court case, we can only guess how this was "freezing your ability to get your money" was accomplished.  In general, the plaintiff has a reputation of being some sort of  'trademark infringement bully' but seeks redress through the court system.  It is not known at this point if they are holding the actual manufacturer accountable as well (highly unlikely) or simply those in the distribution chain such as yourself.  

As others have been warned repeatedly here, drop shipping goods from China is often NOT a good business model for staying out of trouble.  If the product was so wonderful and legal, they would be selling it on eBay themselves and not need you (to take the fall for them).  

Message 57 of 81
latest reply

Re: eBay Payment Account is Restricted ?

Have you sent the email yet?

 

I agree with the others to cancel your listings until you can get paid, but contacting and getting information so it can be supplied to ebay needs to be your number one priority.

********************************************************************
I have been imported from Australia and this is my posting ID
Message 58 of 81
latest reply

Re: eBay Payment Account is Restricted ?

I send a message to eBay support they replied to me with "There's nothing we can do to you in this case" that's it this is the support ???

Message 59 of 81
latest reply

Re: eBay Payment Account is Restricted ?

@ittybitnot Thank you for your support, yes I don't like to cancel it but I'm forced to because who know what if I shipped the order with my own fund and eBay banned me close my account and not getting paid. one more thing I want to know is all company in US are aggressive like this one who reported me? its looks like I have done something bad to them at least just contact me and if it take to delete my account I have no problem but don't put people in such heavy trouble.

Message 60 of 81
latest reply