eBay / Buyer Rips me over $1000

[jibron7410]

A buyer claimed not as described when a new MacBook Pro wouldn't accept his Windows software.

He filed a claim which expired. Then another with PayPal after a month. I appealed all as frivolous but they found for the buyer anyway.

Now I'm out a MacBook Pro and eBay says they want the $1000+ purchase price back that they said they had to send to PayPal.

**bleep**!!

How can eBay let this happen and not stand up for their sellers. Been on for 21 year with a 500+ 100% positive transactions. 

The buyer has 21 transactions and 0% feedback

[heckofagame]

Did your listing offer free returns?

[forward-motion]

This cannot be fixed now. However, by not accepting the return in the first place is what the problem is. 

How can eBay let this happen and not stand up for their sellers.

Ebay didn't do this, you did. The buyer had an issue with a product you sold. You did not want to make it right for them and then you forced them to take other measures to get the refund. How long you have been on ebay and your feedback score is irrelevant. The fact that you did not want to do anything about a problem is what it is all about. Had you accepted the return, refunded the buyer you would have the item to resell. 

[kensgiftshop]

@jibron7410 

When the buyer filed the INAD, you could have accepted the return and got the item back.

[jibron7410]

Yes I could have but it was listed as no return accepted. In the meantime the buyer had already updated the operating system and altered/diminished  the whole value of the system to some people who still desire to run 32 bit apps (like me). He also evidently repartioned the hard drive and added who knows how many battery cycles to it all of which is an indicator use on a computer and had been advertised by me proudly to increase it’s worth. 

[stainlessenginecovers]

No Returns does NOT mean no refunds. No returns just means you don't want the item back. (you don't want to pay the return shipping)

Buyers (all) have a 30 day money back guarantee. Buyers filing a 'Not As Described' means the seller has 2 choices. Accept the item back and the cost of a return shipping label and once tracking shows it was delivered (returned) seller refunds buyer; or seller just refunds and buyer keeps because seller does NOT want to pay return shipping.

Seems you just ignored it, standing on your 'no returns' and the result is 'no return required, customer is refunded'. 

[jibron7410]

The claim was frivolous. The buyer altered the computer and the item was listed as no returns accepted.

If a practical person had read the communication threads they would have clearly seen that any problems the buyer was having was of his own making...not the fault of the equipment. Either operator error, lack of knowledge of faulty software he was trying to load.

He was trying to install his copy of Windows on this Mac and there are many things that can go wrong in that process.

How that is all my problem I fail to see.

The computer was basically new and NOT faulty and as described in the sale.

His inability to load foreign software is not caused by the equipment  

[femmefan1946]

"I regret you are not happy with your purchase. Please return the laptop for a refund."

Rinse. Repeat.

You will probably have to pay for the refund if this is an eBay Dispute.

Paypal usually insists that the buyer pay for the return shipping in a Dispute.

You could have had the laptop back, without paying out for return shipping.

"I regret you are not happy with your purchase. Please return the laptop for a refund."

Rinse. Repeat.

Even if you have a No Returns policy, you can insist on having the purchase returned before refunding.

You cannot have a No Refunds policy.

It's business, not personal.

[donsdetour]

Fail of using rule no. 1:

That rule is

If you can not afford to lose the item and the money paid for it including shipping:

DO NOT LIST IT ON THE ITERNETS...

There now is nothing you can do about it.

[jibron7410]

No it was listed as no returns accepted

[femmefan1946]

Even when you list as No Returns, you can still insist on the return before refunding.

No Returns indicates to potential customers that you will be difficult if they have a problem.

No Returns indicates to scammers that you don't know how to get the item back before refunding.

No Returns indicates to scammers that you don't understand the difference between a "return" and a "refund".

[iart]

Let me take a wild guess...

You use the "No Returns" option, right?

[soh.maryl]

"Paypal usually insists that the buyer pay for the return shipping in a Dispute."

Under what circumstances?  

[donsdetour]

---

@jibron7410 wrote:

No it was listed as no returns accepted

---

No returns does not mean

NO REFUNDS.

That again is a mistake you made.

By selling on eBay you agree to the buyers guarantee eBay states.

https://www.ebay.com/help/policies/ebay-money-back-guarantee-policy/ebay-money-back-guarantee-policy... 

Note payment disputes (charge backs) are handled different.

[theteamsetguy]

As other sellers have said just because you listed the item “No Returns Accepted” doesn’t mean “No Refunds”. Please read the TOS agreement you agreed to when you signed up for your account.

Buyer’s have EBay’s Money Back Guarantee and if they file a INAD claim it doesn’t if it is frivolous you have 2 choices.

1. Accept the return with 100% refund on the sellers dime on the condition that item is returned first. If you are a TRS seller you can deduct up to 50% of the item is damaged. Resell item when you get back.

2. Dig in and reject the refund request and eBay will refund the buyer and come after you for the money. If you don’t have the money eBay will send it to collections and damage your credit. In the future if you want to get a loan for a car or house it will be more difficult and you pay higher interest rates. 

Another way a buyer can get a refund even if the seller “Doesn’t” accept returns is for the buyer to go to their bank that issued the credit or debit they used to make the purchase and file a dispute which is looked like what happened in your case. Buyer’s have up to 6 months to file dispute in many cases. When they file a dispute eBay has nothing to do with it and there is nothing they can do to “protect” sellers. 

The banks have put in all these protections for buyers to encourage them to use credit/debit cards instead of checks and cash.