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eBay - Additional Charges are Justified

I am glad that eBay charges an additional and hefty fee for people who fall below the acceptable level of feedback/returns.  Those people ought to be grateful that eBay hasn't outright banned them.  I recently got rooked on an item that was completely covered in thick guck.  The photo of the item was likely taken before someone slopped goop all over it, perhaps when they first got the item, because it was shown as very nice.  It was totally deceptive.  The seller refused to refund me so eBay grabbed her money and refunded me.  Fraud should never be tolerated on eBay or elsewhere and that is what was perpetrated against me.  eBay made it right.  If she continues to try to screw people, she should be punished for it, not to just lose her money - that's a given.  The buyer has every right to a refund.

Message 1 of 20
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eBay - Additional Charges are Justified

Yes you get dinged

Message 16 of 20
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eBay - Additional Charges are Justified

I don't mean to pull from the OPs question, but I also had a question on Returns.  I currently don't take them but was wondering if I choose to change that - do I have an option of issuing a return label or could I choose to just straight refund them? For me the card desired to be returned many times would not be worth the postage to have it returned.  However, if it was more expensive than I would choose the return label route or if I take returns, I am required to do a return label?

Message 17 of 20
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eBay - Additional Charges are Justified

All these punishments, extra fees to restore the purity of yours action, etc.. it's all a bit fascist, isn't it? 

 

I'm kinda sensitive these days

Message 18 of 20
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eBay - Additional Charges are Justified


@cards98765 wrote:

I don't mean to pull from the OPs question, but I also had a question on Returns.  I currently don't take them but was wondering if I choose to change that - do I have an option of issuing a return label or could I choose to just straight refund them? For me the card desired to be returned many times would not be worth the postage to have it returned.  However, if it was more expensive than I would choose the return label route or if I take returns, I am required to do a return label?


No, you're not. You always have the option of simply refunding rather than requiring a return and that counts as resolving the issue.

Message 19 of 20
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eBay - Additional Charges are Justified

What about if it's returned and refunded?  Any ding?

 

@inhawaii 

 

If it is a SNAD claim, yes you get one simply because it was filed.  It matters not how it was resolved.  You do avoid an additional penalty (case without seller resolution) if you accept the return and provide a label (even if you get back an empty box). 

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