eBay Account Restricted

[dissanayakeshop]

My account has been restricted due to a Negative Feedback from a customer I was selling Good products to. Done About 8 moths ago I tried many times to get my account back. but could not get it. I got interested in eBay again because a friend of mine told me that his shop business grew by 50% because of eBay. How can I get this Account?

[ckimodog]

@dissanayakeshop 

Once you are restricted it's doubtful eBay will re instate your account.  Looks like you were drop shipping from China and perhaps maybe your items were slow to arrive if they did at all.  Feedback is seldom the reason.  It's about customer service and staying on top of your inventory.  Were you out of stock at any point? Is this the account that was restricted? Hard to tell.

I can only wish you well with future career opportunities.

Good luck.

[fashunu4eeuh · Accepted solution]

Hi @dissanayakeshop Sorry to hear about your trouble. Do you still have the message eBay sent you regarding your suspension? It would be very helpful to see it.

One thing i can assure you, eBay does not use feedback to monitor or evaluate seller performance. So that was not the reason for your suspension. But we need to know what the reason was. 

It is the middle of the night here in the USA, so be patient, people will respond to your post in a few hours, if not sooner. So hang in there.

[dissanayakeshop]

Yes,I Have shipped goods from Sri Lanka as well as chine,and my shops are also in countries like USA'Japan. and can onlyship from Sri Lanaka. I had received an order after one of my products was out of stock and I told him that it was out of stock and then he gave a negative feedback. after that my account was restricted.

[ckimodog]

@dissanayakeshop 

So sorry friend. Being out of stock and more than once can be the kiss of death here on eBay.  It is important to stay on top of your inventory and since you don't have it in your possession, it's hard to know what you have and what you don't have.  Drop shipping seldom ends well if you are inexperienced at selling.  Others here will tell you the same. 

Again, good luck to you.  

[dissanayakeshop]

Hello dissanayakeshop,

We wanted to let you know that your account has been permanently restricted from selling because of activity we believe was putting the eBay community at risk. We understand this must be frustrating, and please know that our decision was not made lightly. Measures like this help keep our marketplace safe for everyone. Learn more about how and why accounts can be restricted.

Here’s what you should know

• You will no longer be able to use your account to sell on eBay and any new accounts you set up may also be restricted. 
• If you have any listings, they’ve been removed and can be viewed below. - Any fees paid or payable for listings that are ended and/or hidden from search will not be refunded or otherwise credited to your account.
• You can still bid on and buy items from other sellers.

If you have any questions or concerns, or think we’ve made a mistake, please get in touch. We’re here to help. 
 

Help & Contact

We removed the following listings:
125500194168 - 50W/100W LED Full Spectrum Plant UV Grow Light Veg Lamp For Indoor Hydroponic
125506565050 - 3000W LED Solar Flood Light Motion Sensor Security Wall Street Yard Outdoor Lamp
125507533850 - Nordic Paper Table Lamp Japanese Style Modern Living Study Room Bedroom Bedside
125579467072 - Car DVR Dash cam Full HD 1080P for car DVD player navigation Recorder Hidden
125582831706 - ISAMU NOGUCHI AKARI Lamp Stand Light Leg Shade Set Japanese Design Rice Paper
125509637363 - ISAMU NOGUCHI AKARI Tripod Lamp Stand Light Leg Shade Set New Japanese Design
125500314550 - 1X Students Ball-point Pen Short Spin Office School Teens Roller Ball Gift Pen

Thanks,
eBay

Please don't reply to this message. It was sent from an address that doesn't accept incoming email.

[fashunu4eeuh]

Thank you @dissanayakeshop for posting the message from eBay.

Although your suspension came on the heels of the negative feedback, that was not what actually caused you to be suspended. Sadly, eBay does not always share the specific reasons for their actions, leaving sellers to guess what the problem was. 

I do not see any negatives on this account, so it looks like you were able to get it revised to a positive. Good job! But like you, we can only guess what might have been the issue that led to your loss of selling privileges. Too many Out of Stock results can get a seller shut down.

Using dropshipping as a business model can be risky if the supplier cannot fill orders in a timely fashion. Dropshipping can be lucrative, but it removes the seller’s ability to control both shipping and quality control. Unfortunately, it is the seller who gets penalized by eBay when the supplier makes errors. The seller pays the price for the supplier’s mistakes. Could this have been your experience—Late shipping or Out of Stock cancellations?

[maxine*j]

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@fashunu4eeuh wrote:

...  Sadly, eBay does not always share the specific reasons for their actions, leaving sellers to guess what the problem was...

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eBay's reasoning is that if they were specific, they would be providing clues as to how to dodge violation detection and enforcement actions.

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