eBay

port_city_sports_cards · ‎08-29-2021

I just got email from EBay this morning informing me of a dispute about an item I sold 6 weeks ago. Seems the buyer contested the charge with their credit card company. Claimed they did not recognize the charge and requested a refund of their money. Again, this sale took place 6 weeks ago. Item was mailed out promptly, and I even received positive feedback from the buyer. So, I was more than a little surprised by the Ebay email this morning. In any event, I disputed the details and submitted tracking info. Less than 5 minutes after my submission, another email arrived telling me the dispute was closed in the seller's favor and my account would be charged the refunded amount. Long story short, I am out the sale price and the item. Removed all items for sale on Ebay as a result and will rethink how I want to proceed. It just seems funny to me how this got resolved so quickly. Earlier this year I filed a dispute about an item not delivered and I had to wait more than a week while things were investigated.

vintagecraze50 · ‎08-29-2021

If you use the automated bot system and you accept the chargeback then the funds are taken out of your account and you will not get the item back.

vintagecraze50 · ‎08-29-2021

No not all the cases are lost. This cannot be resolved from an auto bot. You must call MP when something goes wrong.

jda08121 · ‎08-29-2021

Chargebacks are a reality no matter how you sell...or the venue. CC companies back their customers. There is no way eBay is going to eat the charge.

vintagecraze50 · ‎08-29-2021

They are not running this like PP did when payment disputes happen. There is no place to verbally contest a chargeback on the auto bot system. Nothing at all like a comprehensive PP dispute. The either do not have a dept that can handle this or they have decided to just eat the costs of these chargebacks for seller with a good standing. I really have NO IDEA how they are doing this 100 percent, but it is nothing like a PP dispute. PP uses ban auto defer back to the merchant where the customer must contact the merchant first, this is for CC card transactions as I have done some on there. Here, not the way they do it,.

vintagecraze50 · ‎08-29-2021

Well, that is incorrect, because it happens here at times rather than involving the CC company because yes, they are complete donkeys when it comes to doing this stuff correctly lately.

vintagecraze50 · ‎08-29-2021

Yeah, it’s Adyen job to help prevent disputes by checking that the account holders address matches the account on Ebay and the CC account. If that does not happen the transaction does not go through. The transaction went through so it was ok to ship. Now buyer filed a chargeback and they should be I GUESS, WHO is doing this MP or Adyen checking that as well. So, the dispute goes back to Adyen? Who? Or the CC company directly? These are questions I am probably a lot of people have no answer for and it is not transparent here.

vintagecraze50 · ‎08-29-2021

Just remembered some info posted here regarding eBay’s way of handling these. It says that if the was successfully delivered and I am assuming that in an unrecognized chargeback dispute, it shows this was delivered to the account holders address recorded here and on the CC that they will reinburse the seller, waive the chargeback fee REGARDLESS of what the CC does.

vintagecraze50 · ‎08-29-2021

GOOD!!!!

vintagecraze50 · ‎08-29-2021

SO you probably got a buyer mistakenly file the chargeback, which is entirely possible. Some of these CC statements are hard to reconcile with the way that the transaction comes up on paper. I have made that mistake a few times myself.

janet9988 · ‎08-29-2021

@gjs_16 wrote:
Perhaps one should "Accept" the dispute (and try to get your item back).
I realize that seems wrong but by fighting (disputing) so far every case has been lost.

If the buyer does not recognize the charge that would also mean they are claiming NOT to have the item so how would the seller get the item back??????

gjs_16 · ‎08-29-2021

@vintagecraze50 wrote:
Thisis absolutely ridiculous from the standpoint of a chargeback dispute. No, you do not accept that you as a merchant have gotten an unfair chargeback and bend over and take it. This system here with MP is rather wacko from what I have seen so far and it needs to be fixed.

Big man, so long you're backing up disputes with your funds I'll stand up to anything you want.

Until then, you may wish to address the OP's concern and not take the discussion off-thread with incendiary rants against those of us merely wanting to assist the OP.

gjs_16 · ‎08-29-2021

@vintagecraze50 wrote:
If you use the automated bot system and you accept the chargeback then the funds are taken out of your account and you will not get the item back.

I appreciate this response, at least we're learning something now.

downunder-61 · ‎08-29-2021

FIGHT CHARGEBACK > Adyen Ph: United States: +1 (415) 367 1502 Adyen https://www.adyen.help/hc/en-us/categories/360003007559-Disputes-and-chargebacks

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I have been imported from Australia and this is my posting ID

dbfolks166mt · ‎08-29-2021

This is becoming an increasingly common problem especially under MP. There are a couple of causes contributing to this.

1. The way eBay and/or Adyen passes information to the CC company and it shows on their monthly CC statement is ambiguous at best. It simply states eBay followed by a bunch of numbers that mean nothing to the CC holder, especially if they purchase a lot of items during the month. The CC statement shows no connection to the seller or the item that was purchased without some considerable cross checking.

2. Under MP chargebacks are becoming a scammers newest best friend. Unlike pre MP when PayPal provided some seller coverage/protection against chargebacks the same situation does not exist under MP. Neither eBay or Adyen get involved in the process other than taking the money out of your account and refunding the buyer or CC company. This is done without the buyer having to return the item.

This is proving to be much easier than filing a INR or SNAD through an eBay claim where the seller has an opportunity to dispute the INR or offer options regarding SNAD such as refund upon return of the item. The CC company has 100% authority over the decision regarding the chargeback and 99.9% is going to rule in favor of the buyer even if you provide proof of delivery. CC companies do not seem to be very interested in logistical matters.

If the CC company rules in favor of the buyer they will refund their money or remove the charge without requiring return of the item. EBay then recovers the funds from the seller, retains their fees and passes along the $20 processing fee. The seller is out their investment in the item, the shipping costs and the FVF's while the buyer has a free good.