dispute

[hosal2053]

now the buyer has raised a dispute, I don't know why, this is funny, although the buyer received the product and arrived at it without any problems, now what should I do

Note: I always specify before publishing the product (not before returning the product)

I did not add a tracking number because the buyer is very close to me, and I delivered the product to him as soon as possible without any problems, and I contacted him and told me that he had received the product without any problems, and I contacted eBay support, after the buyer received the product on the 12th There may now be a dispute, I don't know why

What should I do now please help me I do not want to lose the dispute I am still a new seller and I am not a trader I only sell used things so if I lose this dispute I will be very very sad because I do not have much money🙏☹️

  

 

[the_fancy_fox]

We’re those emails sent through the ebay system? If not, ebay won’t look at them. If they were you might try contacting ebay for business on Facebook. 

When you hand delivered them or the buyer picks up the item, the buyer is sent a code by ebay. You must enter that code to show ebay the buyer got the item. 

Unkess those emails were sent through the ebay system or you can convince your buyer to close the case, your going to lose the money. 

[femmefan1946]

If you ship without a tracking number, you leave yourself open to false claims of non-delivery.

If you hand-deliver or use Local Pickup, there is a QR code that is the Proof of Delivery.

Most people are honest, and personally, I very rarely pay Canada Post for tracked services which are very expensive here.

But every seller has a level at which they upgrade to tracked.

For some it is on $10 sales, for some on $100 sales.

But I regret to say, your customer will win this Claim because you cannot prove delivery.

[femmefan1946]

the buyer is very close to me, and I delivered the product to him as soon as possible without any problems, and I contacted him and told me that he had received the product without any problems,

Since you know where he lives, etc., have you considered dropping by and asking what the problem is?

I'm not saying you should bring your buddy Moose and wear your colours, but sometimes these things can be resolved face to face when you remind him that you handed it over personally.

Or that you gave it to his sketchey roommate.

[dbfolks166mt]

     First and foremost you must respond to the dispute if you fail to do so the buyer can escalate and will automatically be fully refunded and allowed to keep the item. The dispute seems to indicate that they do not recognize the transaction on their CC. Generally these are usually easy for the seller to win by simply providing the order information that shows the item and purchase information that shows their name and payment information. EBay often handles these without seller intervention but apparently not in this case. 

That may be due to the fact that you cannot prove delivery which the CC company may not even look at when reviewing the case. In general the CC company is focused on the financial aspects of the transaction for this type of chargeback. Had the chargeback been an INR and you had not been able to prove delivery you would have lost the case. 

[albertabrightalberta]

When payments are made on a c.c. payment, the credit card statement doesn't give specific information as to what the item is.

In this case, it wouldn't hurt to contact the buyer, let him know you received notice of the "unrecognized c.c. dispute" and tell him that it's for the item he bought from you and that you delivered in person. 

He may close the dispute once he realizes what the charge is for.

[hosal2053]

Yes, I did this and met him, and he told me that he had received the product and he did not know why this problem occurred. I told him to cancel the dispute, but I and he searched a lot and we did not find the option to cancel the dispute.

[hosal2053]

How did he tell him to cancel the dispute

[hosal2053]

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@albertabrightalberta wrote:

When payments are made on a c.c. payment, the credit card statement doesn't give specific information as to what the item is.

In this case, it wouldn't hurt to contact the buyer, let him know you received notice of the "unrecognized c.c. dispute" and tell him that it's for the item he bought from you and that you delivered in person. 

He may close the dispute once he realizes what the charge is for.

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Where can we cancel the dispute

[dhbookds]

He has to cancel the dispute on his credit card (or however he paid for the item)........call the number on the back of the card.........

[hosal2053]

He says he bought onevanilla online and shows me the purchase conversation

[luckythewinner]

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@hosal2053 wrote:

now the buyer has raised a dispute, I don't know why, this is funny, although the buyer received the product and arrived at it without any problems

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The buyer claims in his message that it did not arrive on time. You may not consider late delivery to be a problem, but your buyer apparently did.

I think your buyer is lying to you and he did knowingly open a dispute.