dispute filed by buyer. eBay chat said dispute invalid. Now another challenge

[antieeknut]

I contacted eBay by chat regarding a challenge from a buyer who claimed that I misrepresented an item.  After  much discussion and information that I shared with the chat assistant, he agreed that the dispute was invalid and ruled in my favor.  I subsequently received the payment that was being withheld.  This week I receive notice from eBay that the buyer has now filed a dispute with her pay source.  Ebay policy  states that it will not allow duplicate dispute requests.  I have been trying to respond to the dispute request; however  the eBay form request is not compatible with my  computer, i.e., I cannot send pictures of the item in question.           ANY HELP OR SUGGESTIONS AS TO HOW TO HANDLE THIS DELIMA?

[kensgiftshop]

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@antieeknut wrote:

Ebay policy  states that it will not allow duplicate dispute requests.

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That's just on Ebay.

Once they do a charge back with their credit card, Ebay has nothing to do with it and you're pretty much out of luck.

Now the buyer will get their money back and they won't have to return the item and they'll probably charge you an extra $20.

No one likes returns, but sometimes it's better to just accept them.

[lukdudle]

completely off topic reply here. hope i dont sound like a jerk but i recommend you spend a little more time reading these forums. my opinion is of no value because i only sell garbage i bring home from work. 

that being said. even i see alot of things you can be doing better. i learned tons of stuff reading the posts here. very helpful people.

if i came across as offensive please just ignore me. started drinking early today.

[mam98031]

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@lukdudle wrote:

completely off topic reply here. hope i dont sound like a jerk but i recommend you spend a little more time reading these forums. my opinion is of no value because i only sell garbage i bring home from work. 

that being said. even i see alot of things you can be doing better. i learned tons of stuff reading the posts here. very helpful people.

if i came across as offensive please just ignore me. started drinking early today.

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@lukdudle 

What are you talking about?  The OP sets the topic, so they can't be off topic.

I must say you do sound a bit harsh.  Especially since you are not correct.

[mam98031]

@antieeknut 

I know this is very frustrating not to mention annoying.  Ebay is not at fault here.  Ebay has no way of stopping a buyer's Credit Card Company from filing a Chargeback that their customer asked for.  No site does.  Not Etsy, Amazon, Mercari or any of them.  I completely understand your concern.

The best thing you can do is send in evidence.  You have the ability to send in documents to help you with this Chargeback.   The messages the buyer sent you, the Chat conversation you had with Ebay, a copy of your listing etc.

You can create a MS Word document to copy and paste the Chat conversation and the buyer's messages and anything else you want to submit.  Send in everything.  But do it quickly as time is short.

I sincerely hope this works out for you.  But it is hard to win one of these, but it can be done.  I hope you will come back and update us.

GOOD LUCK!

[lukdudle]

did not say they were off topic. i said my reply was. 

i was hoping to not come across as harsh and if you think i am wrong then ok i am wrong.

being the novice that i am i thought some things could be better. the titles are all worded wrong for the way the search engine seems to work lately and the one neg they have could be removed if they really did refund the buyer.

those are a couple examples of what i meant when i said they should read these forums to get advice from people like you. 

[mam98031]

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@lukdudle wrote:

did not say they were off topic. i said my reply was. 

i was hoping to not come across as harsh and if you think i am wrong then ok i am wrong.

being the novice that i am i thought some things could be better. the titles are all worded wrong for the way the search engine seems to work lately and the one neg they have could be removed if they really did refund the buyer.

those are a couple examples of what i meant when i said they should read these forums to get advice from people like you. 

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Sorry about that, I did read that sentence wrong.

In time you will come to realize many don't search the threads for an answer to their questions, they just post their questions in the form of starting a thread.  Just look how many currently active threads there are for slow sales.  Too many to count.

You aren't wrong, but it is just the nature of this forum / Community.  You will see lots of repeat threads.  

[lukdudle]

i completely agree with you about people not searching these threads and just posting their problems. thats why i tried to suggest they read them. i may not have worded it right though.

i think you and a bunch of others on here do their best to help people like this. like i said before i have learned alot by reading these threads. my mother also sells on ebay and i have relayed tons of information i got from you and people like you on how to do better. i just thought this poster could do better if they had more help.

[antieeknut]

That is no protection for sellers.. I thought eBay protected sellers from bogus buyers!

[soh.maryl]

Didn't check to see how long you have been selling here, but, usually, sellers discover fairly early in the game that eBay is heavily biased in favor of buyers.  

If/when a buyer opens an item not as described case, the seller's basically best option is to agree to a return and refund.  

BTW, another thing that's usually discovered early is that eBay's CS reps will agree with almost any statement just to get the caller off the phone.  

[dbfolks166mt]

    There are a few details missing but from what I can gather the buyer opened a claim with eBay or requested a return. If they opened an official claim was it a NAD? Highly unusual for a seller to prevail in a NAD claim with eBay. If however eBay ruled in your favor and then the buyer opened a chargeback with their CC company you may have some seller protection against the duplicate claim but it is very specific and response dependent. You should read through the following to determine your situation and course of action since only you have some of the details. 

https://www.ebay.com/help/policies/selling-policies/payment-dispute-seller-protections?id=5293 

[luckythewinner]

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@antieeknut wrote:

This week I receive notice from eBay that the buyer has now filed a dispute with her pay source.  Ebay policy  states that it will not allow duplicate dispute requests.

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A payment dispute is filed with a financial institution and is not an eBay dispute.

Nowhere does eBay policy state that a buyer cannot file a payment dispute with a financial institution.

You are mistaken if you think that winning an eBay dispute prevents payment disputes.

[titipeo]

@antieeknut what type of claim did buyer filed with eBay? I find it odd that eBay actually sided with you. Don't get me wrong, but 99.9% of INAD (item not as described) claim are always sided with buyer. Besides, something to learn, once a buyer files a claim, they pretty much want their $ back, so going to a chargeback will be their last resort at your added cost of $20. Sure, some of these claims can be fought, but the odds are not in your favor. 

[tobaccocardyahoo]

When you lose the chargeback dispute, Ebay will decide whether you will be reimbursed by Ebay as Seller Protection.

You are highly likely to see the credit card issuer rule for the buyer.

[mam98031]

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@tobaccocardyahoo wrote:

When you lose the chargeback dispute, Ebay will decide whether you will be reimbursed by Ebay as Seller Protection.

You are highly likely to see the credit card issuer rule for the buyer.

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This is true, however with good evidence you can  win if the buyer is wrong.  I just won one.  So make sure if you disagree with why the buyer filed, gather ALL the evidence and submit it in a timely manner.