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concerns about eBay

 

I am VERY concerned. I sent the phone to Delaware but the return is coming from Florida.  I am quite concerned that I will not get the correct product back and eBay will automatically refund their money before confirming with me. 

I sold a practically new Google Pixel 8 Pro Android phone.  I worked with my carrier to get it unlocked.  The buyer received it and immediately said their sim card didn't work and requested a refund.  I messaged the buyer that they would need to get a valid SIM card and that the add had a picture of it unlocked.  I reported the buyer to eBay that I was concerned they were trying to scam me and eBay did nothing.  The return request said I had until 11/22/24 to take action so I was going to accept the return, but eBay forced the return on 11/21.  It said that as soon as the tracking shows the item is return they will refund the money.  What happens if I don't get my phone back?!?  Am I just out $450?

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concerns about eBay

Update...I was able to contact eBay thru Facebook and got help. The buyer gave a tracking number that said it was delivered but I received nothing. After giving all the details eBay closed the case and gave me the payment.

I'm not an experienced seller. One thing that I did not notice until too late was that the buyer had created their profile the day they bought the phone. Had I noticed that it would have been a big red flag and I would have never sent it.

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