check your listings are visible.

[toby0711]

CHECK IF YOUR LISTINGS APPEAR AT ALL!!

I have been selling antiques/china/glass etc on EBay for around 20 years. Today, I thought I would check the standings of my listings when searched for. I performed a search for ‘SPODE ITALIAN’ (of which I have 29 listings with those words in the title) – and the sorted them into NEAREST FIRST. Only three of my listings appeared.

 Five of my Spode Italian listings are within the £100 to £225 price range - so I resorted under HIGHEST PRICE. None of my 5 listings within this price range appeared anywhere in the list.

I was given lots of EBay babble by Customer Services about algorithms and the mysterious ways in which they sort listings. My response is that when we instruct the algorithm to give us nearest first or highest price first then that is what we should get – there is no excuse about the way in which algorithms work which would give us any other outcome.

I await the investigation being carried out by EBay on this particular problem.

Has anyone else had this problem? If not, then check your listings now.

[pargran3]

If you are searching for your listings using your seller id you might want to think about using a different id to do the search. eBay just might show you your own listings. 

There are frequent complaints about this. It is not reasonable to think that one seller is singled out to "hide" listings. That makes no sense. eBay wants sales and has no motivation to hide anybody's listings.

Radine

[eburtonlab]

@toby0711 

[I posted the following in response to your post on the Seller Hub board. This seems like a better place for this response, so rather than try to direct folks there, I will include it here as well]

If a site-wide search returns many items, eBay will often direct that search automatically into one particular category. Sellers should take this into account when deciding which categories to list their items in.

A default search for spode italian on ebay.co.uk will be steered by eBay into the following category:

Pottery, Porcelain & Glass > Porcelain/China > Spode/Copeland > Tableware

It appears that some of your items are located in a different category such as:

Pottery, Porcelain & Glass > Pottery > Spode

That may be a perfectly reasonable category to use; it may even be most accurate category for those items. It is also entirely possible that eBay has changed the categories those keywords point to in the time since you listed those items.

Nonetheless, if you want your items to appear in a current search for spode italian you should list your items in the former category rather than the latter.