cannot redeem my quarterly subscribe coupon code for ebay shipping supply

[cantonchick]

cannot redeem my quarterly subscriber coupon code for $25 for ebay shipping supply

this is the second quarter I am loosing 

I am not new been with ebay 20 years I never had problem to redeem my quarterly coupon code before 

I called they put me on hold for 25 to 40 minutes with no solutions 

I chat too with ebay no solutions they told me the problem is on their end and it is fixed?! not for me still have problem here , we did also in incognito last month changing browser no solutions here are some screen photo, I really I need those stickers to send to my buyers , very disappointed 

[simply-the-best-for-you]

What is happening?  I use mine every quarter with no problem.   I doubt there is a problem on their end, we would have likely heard about it here, if that were true.  

[cantonchick]

good for you , I really will appreciated a solutions thanks , please to other ebay member I do not need to here you are fine with coupon code I need help here to resolve eBay issue thanks i have a clear chat here they stated the problem is on their end 

[simply-the-best-for-you]

Thanks for posting that, unfortunately it's not much help is it?  Well posting should let you know if anyone else is having problems.  I have been meaning to use mine, so I'll try to do it tmw & post if there were any problems.  

[cantonchick]

hello I am trying to redeem my quarterly subscription from my basic store in regarding ebsy shipping supply but the system wont let me go so I lost last quarter tonight I try to redeem again and it is

2022 - 10 - 09

03:22:02 UTC Faith

Hello, welcome to eBay - my name is Faith. Please allow me a few moments to review your details.

03:22:11 UTC cantonchick

no my question was not answer I called ebay costumer service spoke with a person did not know what he was doing asking to speak to a supervisor more competent and he put me on hold for 26 minutes , I took photos on my phone to show to you , every minute h

03:23:01 UTC cantonchick

wh I cannot redeem my quarterly subscribe ebay merchandise?

03:23:02 UTC Faith

I see you opened this account 20 years ago, thank you for your loyalty.

03:23:39 UTC cantonchick

ok you knwo I am not new so why I cant redeem my quarterly code coupon?

03:24:33 UTC Faith

I'll need to transfer you over to the correct team who can help you with this. Please stay on the line while I connect the chat.

03:24:45 UTC cantonchick

ok

03:25:40 UTC Kim

Hi, my name is Kim, please allow me a few moments to catch up on your conversation so far.

03:25:52 UTC cantonchick

ok

03:26:02 UTC Kim

Hi Anna, good evening

03:26:11 UTC cantonchick

good evening

03:26:24 UTC Kim

I see you are contacting us about shipping supply, is that correct?

03:26:33 UTC cantonchick

yes correct

03:27:02 UTC Kim

Let me check here for you.

03:29:19 UTC Kim

I understand your concern about the shipping supplies, however the supplies is being updated quarterly.

03:29:30 UTC cantonchick

i know that

03:29:52 UTC cantonchick

last quarter I could not get it because you guys have problem I guess

03:30:05 UTC Kim

I see you just updated store subscription October 1. The next supply will be updated on your account by December.

03:30:50 UTC cantonchick

listen last month Could not get it because your system wont work now I have new code and cannot redeem same problem

03:31:36 UTC cantonchick

i get a red screen say cannot do it

03:31:45 UTC cantonchick

why/ why? why? why? why?

03:31:47 UTC Kim

Yes, there was an issue with the page last month. If you were not able to get it we can request a coupon instead.

03:32:18 UTC cantonchick

just send me the stickers I need it for my buyers

03:32:51 UTC Kim

I understand, but the next update will be on the next quarter already.

03:33:18 UTC cantonchick

so what now My subscription is included this coupons why do I have to loose it?

03:34:00 UTC cantonchick

like I said I have a new code and will expire in december

03:34:59 UTC Kim

Yes, the one that is showing on your summary page.

03:35:06 UTC cantonchick

MESUPPTB9SP58M7M this new code will expire in december so it should be valid from now but it wont work just like last quarter

03:36:20 UTC Kim

Is there an error message while you're trying to redeem?

03:37:57 UTC cantonchick

yes it is " Something went wring please try to check out again , I try last month multiple time and today too , no solutions

03:38:34 UTC cantonchick

yes it is " Something went wrong please try to check out again " ,

03:38:46 UTC cantonchick

IN RED

03:39:29 UTC cantonchick

last month we try it all with ebay costumer service we change browser went even in incognito nothing has worked

03:40:01 UTC Kim

We're sorry for the trouble about that. We'll be sending a report about the error message with your account details.

03:40:57 UTC cantonchick

and the disturbign part is when I call they put me on hold for hours no one know how to fix this supervisor never come over the phone i waited over 40 minutes this is ridicules

03:42:07 UTC Kim

I understand, i know where you coming from. Upon double checking there's really a site issue with the shipping supplies code. eBAy is currently working on it.

03:42:16 UTC cantonchick

ii have been with you guys over 20 years can you please send me the stickers for my buyers? Please

03:43:10 UTC cantonchick

why the guy over the phone steal my time and get me annoyed with is incompetence?

03:43:53 UTC Kim

Appreciate you for being a loyal eBay member. We do not have option to send the stickers. Rest assured the issue for the code is being fixed.

03:44:14 UTC cantonchick

fixed now/ ?

03:44:40 UTC cantonchick

can you call me and we do together over the phone?

03:44:41 UTC Kim

Not now, its currently being fixed. No specific timeframe.

03:44:54 UTC cantonchick

are you sure?

03:45:26 UTC Kim

Kindly request a callback from the help and contact page. Make sure to choose the "HaVe us call you" option.

03:45:27 UTC cantonchick

so why you wrote fixed now when is not?

03:45:48 UTC Kim

Current being fixed.

03:45:51 UTC cantonchick

NOOOOOOOOO no way they waist my time been there done that

03:46:14 UTC Kim

A ticket will be submitted with your account details.

03:46:19 UTC cantonchick

ok I took A photo of what you wrote w see

03:46:34 UTC cantonchick

goodbye

03:46:42 UTC Kim

Thank you for using eBay live chat. I'm closing the chat now. Have a good night.

03:46:47 UTC

Chat ended by Kim

[simply-the-best-for-you]

Oh, I totally believe they told you there was a glitch.  They'll say anything to get you off the phone or chat.  

My point in telling you that I redeem them every quarter with no problem, was to let you know that there is likely not a widespread issue.  Also, we haven't read any large number reports of it here, which there would usually be if there's a widespread problem.  

Perhaps someone else will chime in.  I will try to order some stuff tonight or tmw & LYK what happened.   But maybe someone else will have some insight. 

[gemsnmore]

Same here.  Got the same message in red at the top of my page when trying to purchase.  I contacted Ebay they said others are having the same problem and I should try again in 24 hours.  I did, same problem.  I'll try again in a few days.  Hopefully they will get it fixed. 

[gemsnmore]

I'm having the same problem.  I thought I applied the coupon and it charged me the full amount through my bank.  So I ordered more supplies, applied the coupon and went through paypal and got a message at the top that says something went wrong.  Not sure what's going on!  Not good.  I don't want to miss out on my subscriber discounts. 

[lepke1979]

Redeemed mine no problem the other day. Are you copying and pasting the coupon code or are you checking the box in the checkout screen to apply it?

If the former, maybe try the checkbox route.

[fern*wood]

For fear of angering you further, I just want to offer as a long shot than once I almost ordered from the wrong supplier, so I assume the coupon wouldn't have worked had I continued.

[dirk12955]

Tagging on:    I used all 3 coupons on my 3 selling accounts without issue.    That was several days ago.  

[cantonchick]

Hello There, thanks for report this, now I know it is not me and I am not the only one, I do appreciated your input , Kind Regards 

ps= hope will be fix soon 

[cantonchick]

it was not the wrong supplier now I have to start the post again did not mean to close with a solutions we do not have a solutions yet , wish people responded to the post only if they have problem thanks 

[buyselljack2016]

now I have to start the post again did not mean to close with a solutions we do not have a solutions yet ,

____________________________

@cantonchick 

use the drop down arrow at the right, and "unselect" solution.

[fern*wood]

Just click it again to uncheck the post as the solution.  sorry I responded to try to help.  It doesn’t seem posters actually want help anymore.