07-18-2024 06:37 PM
HI I have a buyer who wants to cancel their winning bid. How do i do this & will the 2nd bidder be contacted that they won the Bid? How do I cancel that winning Bid?
Thank You
07-18-2024 06:42 PM - edited 07-18-2024 06:46 PM
Canceling bids and managing bidders
When you cancel a bid on a live auction and that bidder is in the lead to win, the next bidder will be notified that they are winning the auction.
If the auction is already over you can cancel the winner's transaction citing buyer requested
How sellers can cancel an order
You can send the runner up a second chance offer , but understand not all buyers accept those and many have that option turned off, so you may not be able to send one.
Making second chance offers
07-18-2024 06:48 PM
Hi Thanks for replying. The auction ended & i figured out how to cancel their winning bid. But shows nothing about the second bidder winning or being notified. It looks like the item went back to square one & the bidding process would start over
thank you for any info
07-18-2024 06:50 PM
The second bidder does not automatically win. You have to send them a Second Chance Offer, which is a brand-new listing which is identical to the original auction, except that it's a fixed price listing with the price set at the underbidder's highest bid. The buyer can then choose whether to purchase the item at that price.
https://www.ebay.com/help/selling/listings/selling-auctions/making-second-chance-offers?id=4142
07-18-2024 06:56 PM
'cancel a winning bid'..
I think if you cancel the 'auction'...you are still charged the auction fee bid...maybe I am wrong?
07-18-2024 07:18 PM
@12345jamesstamps wrote:'cancel a winning bid'..
I think if you cancel the 'auction'...you are still charged the auction fee bid...maybe I am wrong?
It's a buyer requested cancellation, no fees apply.
You are thinking of an active listing with bids.
07-18-2024 07:25 PM
The only way for the bidding process to start over is to relist the item.
07-18-2024 07:27 PM
I think guidance was provided in your other thread to not have the cancelled listing relisted if you want to do a second chance offer.