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can anyone explain this invoice???

sold a $20 item with $5.97 shipping charges but when packing the item I noticed that the invoice says that the buyer paid $29.22 in shipping charges and a total of $49.22 when I look at all transactions the buyer paid $5.97 shipping.

 

Anyone have any idea why the invoice does not match?invoice.JPGdetail.JPG

Message 1 of 9
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8 REPLIES 8

can anyone explain this invoice???

It looks like that item was shipped with eIS. 
On an invoice you would see the total amount of shipping paid, part went to you for domestic shipping, the remainder went to eBay's international shipping.

Message 2 of 9
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can anyone explain this invoice???

Thanks, I thought that it would somewhere say where the item was actually going. We are sending it to near Chicago but it does say els

Message 3 of 9
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can anyone explain this invoice???


@bashort wrote:

Thanks, I thought that it would somewhere say where the item was actually going. We are sending it to near Chicago but it does say els


You can see the buyer location (Country) by looking at their feedback page.

 

 

Paranoia strikes deep
Into your life it will creep
Message 4 of 9
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can anyone explain this invoice???

All your EIS sales will ship to that address in Illinois.  It is the eBay hub where employees will add the additional postage for the overseas travel, and hand it over to whichever entity carries it there.  They may also open the package to inspect the contents and/or repackage it, before moving it along.  And there is always the chance that it turns out the item is not permitted for import in the buyer's country, in which case eBay (not you) will refund that buyer, and sell your item to a liquidator.  When that happens you do get notified but you're not in trouble or anything (I would still write to the buyer to make sure they know it wasn't your fault, and offer sympathy, you know, just in case they misunderstand and neg you for it).  

Message 5 of 9
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can anyone explain this invoice???

so does ebay still use Erlanger KY?

Message 6 of 9
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can anyone explain this invoice???


@bashort wrote:

so does ebay still use Erlanger KY?


No, that was Pitney-Bowes (the old Global Shipping) which (thankfully) eBay is no longer involved with.

 

 

Paranoia strikes deep
Into your life it will creep
Message 7 of 9
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can anyone explain this invoice???

@bashortif you look at the order details page, look at the shipping address on the left, then to the right of that is the shipping service selected, the tracking number and below that will have "show recipient address" clcik on that and you can see what country it is going to.

Message 8 of 9
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can anyone explain this invoice???

eIS goes to Glendale Heights, Ill. 

Message 9 of 9
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