I sold a graphics card for $720, when the buyer received it they claimed that it was "dead on arrival" and started a return. This card was brand new so there shouldn't have been anything wrong with it. When I received the returned box and opened it, all that was inside was an empty box for a completely different item. Disputed the return with eBay and they decided it was not the buyers fault and sent the buyer a full refund taken from my payouts. I appealed it with proof to show I sent the right item and got sent back a completely different item and they didn't change anything.
It just doesn't make sense that they claimed the card didn't work, and then they didn't even send the card back and eBay still sided with them.
So now I'm out $720 and not sure if its possible to get it back.
For the future, is there any way to send a better appeal? Or any way to completely prevent this? And are there any more actions I can still take against this buyer?
