buyer opened a INR case but shipped through GSP so why a case against me

[kidzthree]

Buyer bought item. shipped to Itlay via GSP. arrived in Kentucky cleared customs in Holland so definitely

shipped out by GSP. Buyer opens INR case today to me.  

My understanding of GSP is that once it reaches Kentucky it is no longer my problem.  they definitely

shipped it out because it cleared customs in Holland but somehow never made it to Italy.  because of

GSP this is not my problem.    THAT IS WHY I USE GSP so I am insulated from international shipping problems.

But funds are on hold and its not looking good for me even though I am not the international shipper EBAY is.

besides trying to contact support and getting no where after waiting hours for a non answer does anyone

have an suggestion on how I get Ebay to recognize that this is not my issue to solve but they should be asking

the GSP people whats going on.

any help from brian@ebay 

[ittybitnot]

does anyone

have an suggestion on how I get Ebay to recognize that this is not my issue to solve but they should be asking

the GSP people whats going on.

The ability for eBay/PayPal to recognize a GSP transaction when an INR claim is made (you already show delivery to the KY unit) has been somewhat problematic for years.  As far as I know you still have to contact ebay CS AND luck out to get someone who understands the issue and can do something to solve the problem.  Did you answer the dispute by adding the tracking number?   Are you in Managed Payments? 

[penguins_dont_fly]

@kidzthree 

Use the "have us call you" option at the very bottom of this page.

https://www.ebay.com/help/selling/shipping-items/setting-shipping-options/global-shipping-program?id...

[bargainnation]

Maybe I am under the wrong impression too because I thought that once an item is delivered to the GSP in Kentucky that the responsibility then shifted to the GSP as far as delivery to the buyer. I understand that the GSP does not physically deliver the package themselves but must depend on carriers to do so. 

However, what is the advantage of using the GSP if the buyer can open a INR case against the eBay seller?

This is one of the reasons I went through most of my listings and removed international shipping even through the GSP.  For me right now is not the best time to ship internationally with all the late, delayed deliveries by carriers.

[kidzthree]

you are right - the advantage to GSP is that once it gets to Kentucky any problems with delivery or damage shift to GSP and whoever they are using to ship.  that is the main reason I use the program. Many of my buyers often complain about the cost involved with GSP it is so much easier for me. many years ago I tried to do international shipping myself and it was just a pain for a smaller seller like me.  Ebay is a just a way to help me downsize and sell off my collectibles and not a full time business for me.  

Since joining MP my international sales have slowed dramatically and given the current environment I had considered stopping GSP altogether.  I will probably do that going forward but updating my 600 listing seems like a daunting task because I put that I do GSP into all my descriptions.  

so my question is - if I turn off GSP at an account level does the fact that the description talks about using GSP going to cause me problems.  it will take me awhile to change all my listings (because I have a day job so it will take me a couple of weeks to change all my listings) or will the listing just appear on US ebay site so I should be okay. 

[ittybitnot]

However, what is the advantage of using the GSP if the buyer can open a INR case against the eBay seller?

Use of the GSP does not prevent the buyer from filing an INR.  Any buyer can file an INR even if there is evidence of delivery.   Use of the GSP is supposed to exempt the seller from having to refund due to the item being "lost" or "late" on the trip from the KY center to the international location.  

The problem is, that the automated system does not recognize a GSP sale from a regular non-GSP sale, so the seller has to take care of it before eBay/paypal automatically does the refund.  This requires contacting customer service where you may get someone to understand and help right away, or you may not.  Lately,  from reports here and on other discussion platforms, the problem seems to be exacerbated if the seller is also in MP. 

[kidzthree]

Miracle of Miracles ebay just sent me a message that they are closing the case and there will be no financial impact to me.  This is how GSP is supposed to work.  they have released the hold on funds (BUT my available funds still show negative balance of the amount of the hold - not sure why that is. Hopefully  it a timing thing that will clear itself up over the next few hours).  I was lucky in that the buyer opened the case right after my weekly payout was sent so it did not impact my weekly payout immediately.

Figured I had to give them props for doing what they are supposed to because I definitely blast them when they don't do smart things.

We will see if the available funds issues goes away soon.  

[corvettestainless]

(Been there, done this): You will not be paying for this non delivery. Ebay will. If the 'case' asks for the tracking  #, give the one that shows it went to Kentucky. The case will then 'wait' for the buyer to respond, at which time- eventually, ebay recognizes it and deals with the customer (refunds or whatever). You will not be charged. 

[wrong66]

Sounds like the GSP is basically useless, then, if the seller has to eventually handle everything (especially now that CS can be non-existent). Glad I never opted into that money-grabbing horror show.

[corvettestainless]

It's actually very painless; if an INR is opened, it gets closed in sellers favor.  Just have to input tracking number to the Kentucky address, if asked in the case.