buyer is shipping the coin back did not get 2 coins like the picture shows

[from_me_2_you]

actual size text from the auction:

Perhaps the auction text was not big enough?

You are bidding ONLY on this (toned)1886 P MORGAN DOLLAR as shown and described.

The other coin is to show the tone difference between the two coins and is NOT INCLUDED IN THIS AUCTION!!!!

This coin shows much better in person than in the photos

Image is of both coins side by side, could not paste it here.

[klhmdg]

Buyers dont read very often. Best NOT to include anything in the photos you are not selling especially another coin on a coin listing.

[sextons-sweet-deals]

don't be surprised if you receive something other than the coin.

[justafemster]

I'm assuming you mean 234449711164 ?  

What are you asking?  And what are we supposed to help?  

[iart]

Step 1: Accept the return and refund the buyer all costs.

Step 2: Remove the 'Seller does not accept returns' option from all your sales.

Or don't and risk losing the item, your money and getting dings to your account.

[buyologist-3]

This sure does confirm that too many buyers don't read.  MAYBE titles, but not much else.  I used to use a ruler for size measurements, but here you would've been good to show the actual item in the Gallery only and then maybe show the 2 coins together in other photos .  It still can confuse, so perhaps make a small sign to say something like 'Not this coin', or something like that.

The good news here is now you know.  Remember the KISS rule/saying?   Make the return and do new photos and then keep going!  You're smarter now, make it work for you!

[house*of*paws]

Hi @from_me_2_you 

Your Description isn't easy to read ... double-dotted-lines, large font with not enough space between paragraphs, etc.

ALL of your photos show two coins.  It would have been better if you showed only one coin in the first two photos ... and maybe showed a comparison in a 3rd photo ... making it CLEAR which coin was for sale AND that only one was for sale.

[annadryl]

I'm not sure a coin collector would need a comparison picture, they'd know what one without toning looks like. It's best not to picture any thing not included, it's asking for  trouble. It could even be considered manipulative which is of course a no-no.

[donsdetour]

Photo should only include the item you are selling. Nothing else or you set YOURSELF up for a  item not as described case.

[farmalljr]

For what it's worth:

Toned coins are NOT proof like. That implies the coin is perfect without defect. You could not send that coin in and get a MS70 grade, it's not BU. It's not proof like. 

While toning does not make a coin worth less, unless you chemically toned it, it will never grade perfect being toned. 

[dnasilver]

A proof-like coin can be toned. Toned coins can sell for large sums compared to non-toned coins. Assuming the toning is not forced/man made. Proof-Like or Deep Mirrored Proof-like has nothing to do with being "perfect" without defect. Proof-like means the planchet was highly polished and struck by a new or recently polished die. The fields are highly reflective. Fields are the flat services. Many Proof-Like coins are toned.  

[from_me_2_you]

all good coin got back and credits received

[this*old*attic]

You have almost 5,000 feedback and didn’t know any contradiction in listing = buyer wins?

Plus, have you ever shopped on the phone app? It hides the description, which is a separate click.

Or, customer didn’t like the coin, but you set yourself up for that one.